Bug in Multiselect Dropdown compatibility Firefox/Chrome issue

[dbialer]

I have a website with the Kleo theme (https://spectrumfriends.com) that a 3rd party developer created for me using Kleo.  I just purchased the license.

 

I am noticing a discrepancy in the label for multi-select dropdowns in the forms implementation between Firefox and Chrome.  Firefox is missing the labels.  You can view this at the site above with the different browsers.

Thanks,
David Bialer

[Laura]

Hello, please check attached, i’m using the latest versions of both browsers

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

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[dbialer]

Hello Laura,
Thanks for your prompt response. I checked browser versions and attached screenshots. I cleared my cache on Firefox as well. I’m on a Mac running OSX 10.13, Firefox 61 and Chrome 68. Very strange that you seem to see it OK. I didn’t enclose shots for it, but should have. Safari looks OK. I also enclosed a screenshot from my iPhone running Safari, which again doesn’t show the labels in the responsive view and instead shows “O items” in those multi-select dropdowns.

I hope this helps.

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Your developer had placed the changes in kleo child theme ? If yes switch the child theme off by activating the Kleo Parent Theme (temporary just to check the how it looks with parent)

If the issue it’s caused by the developer logic code we cannot debug in custom code and you will have to contact it to inform about the cross browser compatibility issue.

Looked at the vertical form on our demo in both browsers and the inputs looks the same https://seventhqueen.com/themes/kleo/get-connected-vertical-form/

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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