Bug the payement page

[tulipwork]

Hi,

There is a CSS bug in the payment page. There is no scroll down in the dropdown menus for the expiration date. So, the user cannot choose 10/2019 as expiration month and year, because 10 is below the last avalaible value in the dropdown…

Then, another inconvenient thing: when the user clicks on whatever dropdown on the website, then re-clicks on this dropdown, the dropdown menu doesn’t close. It should close.

Thanks in advance for your help.

[Kieran_SQ]

Hi,

I logged into your site and checked both the payments page and several dropdowns in multiple browsers and I could not replicate the issues you stated.

This may be a local caching issue. Please can you purge your website cache, any CDN and then completely purge your browsers cache of all data except form data and passwords by pressing Ctrl+Shift+Del.

Once you have done this close the browser windows and try the payments page again.

You can always test without any cached files by browsing your site in an Incognito (Chrome) or Private (Firefox, IE etc) window.

Thanks,

Kieran

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[tulipwork]

Hi. I just realize that it’s working on my PC (Windows 10, Google Chrome), but not on my Mac (Google Chrome):
https://bit.ly/2vkVAKK

Thanks

[Kieran_SQ]

Hi,

And to confirm, your cleared the Google Chrome cache on the Mac as per the above steps?

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[tulipwork]

Yes, I cleared WordPress cache, and I tested on Private navitation with Google Chrome.

[Kieran_SQ]

Hi,

I will need to assign this ticket to a different support team member as I currently do not have access to a Mac to test this out. Someone from the weekday support team will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[tulipwork]

OK thank you no pb, I’ll wait for next week!

[Radu]

Hi,

Chrome on mac

Able to open the dropdown and also to scroll

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[tulipwork]

So strange…
I’m going to retry on the mac and will let you know.

[Radu]

Ok, let me know
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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