Bugs of a Page

[Hanifa]

Hi there,

I’ve just upload the Kleo, and after that one of my page, the Gallery, it appear some words that are not on the page.

I’ve attach here to pic’s with this bug, you can see the words in the pic name “Galeria” and the pic “Page Galeria” show how that page is configuration. This configuration exist since December 2016.

Can yo please help with this.

Kind Regards,

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[Laura]

Hello, please check the HTML version of the editor next to VISUAL and delete anything that is not the shortcode Blank spaces count too

Let me know if that helps

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you

[Hanifa]

Hi Laura,
Thank you for your answer.
But the html edit is clean, as you can see in the image that I attached here.
Also, like I say before, this only appear after I update the KELO theme.
So can you please help,
Kind Regards,

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[Laura]

Hello, have you tested with the wordpress default theme?
It could be an issue related to rtmedia
Let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you

[Hanifa]

Hi there,
No, I’ve not test with a wordpress theme.
Bu this only happened after I update this theme, so I think the rtmedia it will be the problem.
But I will contact them to ask for help
Kind Regards,

[Laura]

Hello, understood, please let me know if you find a solution

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you

[Hanifa]

Hi,
There was a Cc code in theme child for not showing the title of the Gallery page, but with the update of the theme that cc code just stop working.
So with the help of the rmedia, we did some tests and with put the cc code in the cc box of rtmedia and it resolved.
Thank you
Kind Regards,

[Laura]

Glad you could resolve it!

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you

[Author]

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