Cannot Install Plugin

[saharasmiles1]

Hi,

When trying to install the sweetdate.zip plugin to my website, I keep getting this error:

Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin install failed.

I’ve tried downloading both the full package and the wordpress only install from my purchase page. Neither are working. I’ve attached a screenshot of the error I’m getting as well. Please let me know if there’s a solution to this issue. Thank you.

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[saharasmiles1]

Please how long does it take for someone to get to my ticket to help me? I sent out a ticket on sunday night and still no response from you. Please HELP!

[Laura]

Hello, sorry for the late reply, can you share access so i can check it out?
Also ftp if possible

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[saharasmiles1]

What do you mean by share access?

[saharasmiles1]

How do I share access securely?

[saharasmiles1]

Pls can someone help me!

[Laura]

Hello, please share wordpress admin credentials here, but check “Set this as Private Reply” before sending it 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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