Cannot login

[eplaku]

Hi there,

this morning I realized that I could not login to the website. I am not sure why the issue happened since I could login fine yesterday however I suspect that it might have been an issue related to the recent theme update.

 

The main issue I’m having is not being able to login: http://www.amcham.com.al/wp-login.php

Please advice,

Elvis Plaku

[Radu]

Please enable wp debug,procedure it’s below.

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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[eplaku]

This reply has been set as private.

[eplaku]

This reply has been set as private.

[Radu]

Hi,

Those are only some notices, not errors, and i think has nothing to do with your problem.

Try to re-save permalinks from wp-admin -> settings -> permalinks -> save changes

Try to test the login with all plugins deactivated

Cheers
R.

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[eplaku]

Hi again, I tried what you suggested but don’t seem to be able to login as I get a ‘too many redirects” error message everytime.

Any other suggestions?

Thanks

[eplaku]

I got in by changing the name of the Template via the phpmyadmin panel.

No other way to solve it.

Thanks,
Elvis

[Radu]

If you de-activate all plugins + Kleo child theme and re-save permalinks you ecnounter the same ?

Try to update theme again, and check the login functionality with all plugins de-activated

Cheers
R.

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[eplaku]

Thanks a lot. I was able to get it 🙂

[Radu]

Great

Cheers
R.

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