This topic has 1 reply, 2 voices, and was last updated 7 years by Kieran_SQ.

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  • #174574
     eth6706
    Participant

    My problem is that now I can’t access Kleo Theme Options even from the dashboard. I tried de-activating Kleo and re-activating it, but that didn’t work. Whenever I am on my website and I click on the “Theme options” button in the nav bar, it comes up with “WordPress error. Sorry, you are not allowed to access this page.” See attachment. I believe this error happened when I added the “Multiple Themes” plugin for WordPress, but I could be wrong. I have since disabled and deleted that plugin.

    How can I go about fixing this?

    Thanks

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    #174601
     Kieran_SQ
    Moderator

    Hi,

    Sorry to hear you’re having issues with WordPress error messages. Given that you installed / deleted a plugin related to themes around the same time you have these issues there’s a good chance it is related.

    Please try the following

    – Logout of WordPress, clear your browser’s cache completely, close the browser and try navigating back to the Theme Options page of your website

    If this does not work for you please review the steps discussed in this post from WPMU Dev regarding this WordPress error https://premium.wpmudev.org/blog/fix-not-allowed-access-page-error-wordpress/.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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