Can’t Add Page To Menu or Edit a Text Box

[imintenn]

I created a new menu and tried to add a menu item from the page list.  The is a small circle next to the “Add to Menu” button that rotates like the command is executing, but the process never completes.  I click on “Save Menu” and the process stops, with no items added to the menu.

I also created a page using a layout created with Visual Composer.  When selecting “edit” on a text block, a “Text Box Settings” window opens with the Visual Composer logo oscillating in the box.  The logo never disappears to allow editing the text.  I tried this on several text blocks with the same result.

I updated the software to a new version today. Both of these functions were working yesterday.

Please let me know how to resolve.

[sharmstr]

You updated Kleo but have failed to update VC. You still have VC 4.7.1.1. It should be 4.7.4. There’s probably a notice on your dashboard to update it unless you’ve dismissed it. Either way you can always see what plugins Kleo needs updated by going to Appearance > Install Plugins.

Let me know if that solves the issue. If not, please respond privately with admin credentials.

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[imintenn]

I updated VC. I did not receive a notification for this update, but was able to find it in the plugin list.

After updating VC, I was able to add an item to the new menu that was created, so this function seems to be working.

However, the VC editing does not work. I used VC for the “Home” page.

Another issue…..when selecting Appearance>Customize, I get this error message “Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.”

I also received the same error message when I set up your admin user credentials.

If possible, I would prefer not to have custom code that may be overwritten with future plugin/software updates.

Thanks is advance for the support.

Username: kleoadmin
Password: KleoTempPassword10062015

[sharmstr]

Enable debugging. I see that you’re using W3 Total cache, so I was going to purge your cache files. The plugin cant read its configuration files.

Also, you site is throwing jquery errors. This will cause problems with Wp admin and visual composer.

https://codex.wordpress.org/WP_DEBUG Make sure you set define( ‘WP_DEBUG_LOG’, true );

I want to see if we can see what’s causing the 500 internal server errors. If this doesnt tell us, then you’ll have to disable all plugins and start looking for conflicts.

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[imintenn]

I went to wp-config.php. I see

define(‘WP_DEBUG’, false); I believe I set this to true.

I do not see

define(‘WP_DEBUG_LOG’,false); Where would I find this? I believe I would also set this to true.

Sorry, but I am a novice with WordPress.

[sharmstr]

Sorry. You need to add

COPY CODE

define( 'WP_DEBUG_DISPLAY', true);

I copied the wrong code earlier. eeek.

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[imintenn]

OK, this is saved in my wp-config.php file. I changed the value of WP_debug from false to true.

define(‘WP_DEBUG’, true);
define( ‘WP_DEBUG_DISPLAY’, true);

[sharmstr]

Pretty sure job manager is the cause of all your issues. That and you’re running out of memory. I’m going to attach a screenshot in a private reply.

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[sharmstr]

here’s the errors.

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[imintenn]

Received, thanks.

Is this just a setting at the host?

[sharmstr]

No. http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

But as I said before, your site is also throwing jquery errors (the first few errors). If jquery encounters any type of error, it will stop processing any further scripts. You need to resolve all of the errors, not just the fatal exhausted memory error. Again, I think its job manager causing all of them. The only way you’ll be able to know for sure is by disabling the 10ish job manager plugins you have installed.

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[sharmstr]

forgot to note, that link tells you how to allocate more memory. With all of those plugins you probably need 256m. Not sure if your host will allow for that.

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[imintenn]

Thanks. Will check. I had this site and appeared to be running fine until yesterday. However, I loaded the Kleo update. I also set up a second similar site for testing.

I just added the following code with no help.
define(‘WP_MEMORY_LIMIT’, ‘256M’);

Will disable plugins to see what may be causing problem, and contact host to see if memory may be increased.

[imintenn]

Seems like there were two plugins that were causing different errors.

BuddyPress Job Manager
This plugin integrated WP Job Manager into your BuddyPress user profiles. This plugin needs BuddyPress and WP Job Manager to be installed.
Version 1.0.0 | By Kishore Sahoo | View details

WP Job Manager – Job Category Colors
Assign custom colors for each existing job category.
Version 1.1 | By Myles McNamara | View details

I have disabled these and the VC page editor now works, and error messages from site are no longer present. I would like to consider Buddypress Job Manager. Any way to understand the conflict?

Thank you for the help!

[imintenn]

Would you be able to check to see if this has corrected all of the errors?
Thanks.

[imintenn]

VC stopped working again on the Home page. It worked briefly when I deactivated Buddypress Job Manager. Please let me know if other ideas.

[sharmstr]

You are still getting the same two jquery errors that are listed first in the screen shot I gave you. Both are from google maps.

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[imintenn]

Is it possible to revert to the previous Kleo version? I believe my site was working fine until the update, but would like to install it to make sure. I have the version that I downloaded on 9/16/15. If I reinstall this, will it revert and disable any updates?

[sharmstr]

I cant guarantee that it wont. I’m on vacation for a week. I’m going to hand this off to another support person.

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[imintenn]

Thank you for your support, and for handing off.

The new version that I installed is:
themeforest-6776630-kleo-next-level-wordpress-theme.zip

If I reload the previous version:
kleo.zip
from 9/16/15, will this revert? Erase any configurations? Require installing the previous child theme (kleo-child.zip)?

[imintenn]

I believe that I misstated the files above. The update may have been loaded from WordPress back end. The first zip file above is from the original purchase.

[imintenn]

I receive this message when selecting “Customize” on the Kleo Child Theme in Appearance > Themes:
Notice: bbp_setup_current_user was called incorrectly. The current user is being initialized without using $wp->init(). Please see Debugging in WordPress for more information. (This message was added in version 2.3.) in /hermes/bosoraweb120/b478/ipg.323workshopcom/323lifeworks/wp-includes/functions.php on line 3622 Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 30720 bytes) in /hermes/bosoraweb120/b478/ipg.323workshopcom/323lifeworks/wp-admin/includes/import.php on line 149

[imintenn]

Have this error message when accessing Plugins from WordPress backend:

Notice: Undefined index: k-elements/setup.php in /hermes/bosoraweb120/b478/ipg.323workshopcom/323lifeworks/wp-content/plugins/k-elements/wp-updates-plugin.php on line 45

[imintenn]

Is anyone receiving private replies to this stream while sharmstr is on vacation?

[sharmstr]

Yes they are. But they are asleep. Be patient.

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[imintenn]

Sorry, I saw the note above that support team was available during regular office hours (Eastern European Time).

[Radu]

Hi Imintenn,

COPY CODE

 Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 30720 bytes) in /hermes/bosoraweb120/b478/ipg.323workshopcom/323lifeworks/wp-admin/includes/import.php on line 149

This error is cased by php memory limit, i suggest you to increase the php memory limit

Read here how : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

If that changes have no effect, please contact your hosting company and ask them to increase php memory to 256M

After you solve the issue with memory limit set debug to false

COPY CODE

define(‘WP_DEBUG’, false);
define( ‘WP_DEBUG_DISPLAY’, false);

Let me know if it works

Best Regards

Radu

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[imintenn]

I will try this tonight. I am central time in USA, so it will be a few hours. However, were there changes with the recent kleo revision that may have contributed to this problem? It appears to have started when the new version was installed. I notice that one of the errors above refers to a k-element. I want to know if it it is feasible to install the previous version of kleo to see if the issue stops. What risks are there if the old version is installed? I would like to have an alternate step to try tonight if this does not solve the problem. Please advise. Thanks!

[imintenn]

I uninstalled Kleo 3.0.10 and reinstalled 3.0.09 and the VC text block edit began working. I then reinstalled the Kleo upgrade to 3.0.10 and the VC text block edit is still working OK. I am receiving this error in WordPress backend “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes) in /hermes/bosoraweb120/b478/ipg.323workshopcom/323lifeworks/wp-includes/class-simplepie.php on line 2239 “.

I activated a plugin and the VC text block edit would not work. When I deactivated the plugin, the VC text block edit works again.
BuddyPress Job Manager
This plugin integrated WP Job Manager into your BuddyPress user profiles. This plugin needs BuddyPress and WP Job Manager to be installed.
Version 1.0.0 | By Kishore Sahoo | View details

I asked for the host to increase memory, and this did not solve the error problem. They are escalating for support.

I set up another wordpress site with same plugins and it works fine.

What do you think?

[Andrei]

If you still encounter the “Fatal error: Allowed memory size of xxxxxx bytes exhausted” then it means that you still have a low memory limit. You could free up some memory by deactivating any plugins that you don’t use.

The memory usage on your other wp install might vary and you might only get this error in some particular cases.

If you still have issues, turn on debugging again and let us know what are the issues you get, but firstly you’ll really have to take care of the memory limit issue.

Looking forward.

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[imintenn]

Thank you for the help. There is a php memory limit with my web host service that was exceeded. I disabled some plugins and error went away. Strangely, I reactivated the plugins with no problem. Hopefully, this will not recur. Thanks to everyone for the support.
Cheers.

[Author]

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