This topic has 9 replies, 2 voices, and was last updated 9 years by Laura.

  • Author
  • #118009
     fluencyskills
    Participant

    Hi,

    There are a couple of issues I need to bring to your attention.

    The first is that it took several attempts spread over two days to purchase the second Kleo license.

    Despite everything appearing to have gone through and payment seeming to have been accepted via PayPal, no confirmation emails ever arrived. I have absolutely no idea why that went wrong. There were glitches on my end that I had to work around via the method of payment, but in the end the transactions appeared to have been made.

    Fortunately, I was not billed for those attempts. Had I been, I would be canceling the orders.

    Second, I cannot create groups. I can add and edit pages, create forums and memberships. But when I try to create a group, i get bounced out of the WP Admin dashboard and land on the site’s home page.

    I don’t know whether or not this is because I installed and configured the download for the first license so that I could at least get the theme installed while waiting to sort out the purchase problems.

    I’ve gone through all of the settings I can think of. And tried to find where to put the new license key in the theme so just in case I needed to in order to activate it.

    So far, I have not found any settings that would prevent me from creating groups, nor have I found where to insert the license key.

    Ergo, help would be most appreciated.

    Thanks,

    LJ Stevens

    #118522
     Laura
    Moderator
    Not marked as solution
    #121780
     fluencyskills
    Participant
    Not marked as solution
    #121787
     fluencyskills
    Participant
    Not marked as solution
    #122134
     Laura
    Moderator
    Not marked as solution
    #122255
     fluencyskills
    Participant
    Not marked as solution
    #122460
     fluencyskills
    Participant
    Not marked as solution
    #122824
     Laura
    Moderator
    Not marked as solution
    #125083
     fluencyskills
    Participant
    Not marked as solution
    #125228
     Laura
    Moderator
    Hello, wow, you dont even need me :) That was a great job you did, i am happy that you could resolve it, that list will help others for sure. About the license,is Envato who handles licenses and i do not know if they have any discount available but maybe you can contact them
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