Can’t edit sub-heading text in header

[bayfest]

In the attached image, when I edit the page there is no way to touch the text in the sub-heading. The main heading comes from the page name. A search finds the sub-heading text in the database.

 

Can you advise me?

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Most probably the text it’ added from visual composer thru some element, you can check your homepage in backend using visual composer and on the first row look there for the title and for the slogan, if you cannot figure out please provide admin credentials to take a look

Cheers
R.

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What support service includes ? What not ?

[bayfest]

This reply has been set as private.

[Radu]

Hi,

The login credentials not works.

R.

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[bayfest]

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[Radu]

Hi,

These texts and sections are not part of the kleo theme, if you de-activate all plugins and child theme the page will be changed ?

Why you don’t ask the web programmer how you can control that sections ?

Cheers
R.

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What support service includes ? What not ?

[bayfest]

Thanks for taking a look. We can’t disable plugins as this is a live site with paying members. The original developer is not available.

Kleo Theme? I thought your theme was called Sweet Date?

[Radu]

Sorry Sweetdate… i’ve made a confusion, if you are live ,i understand you will have to clone your website to a development environment and to begin the debugging process by de-activating plugins child theme etc.

https://www.google.com/search?safe=off&espv=2&biw=1680&bih=908&q=clone+a+wordpress+site+tutorial&oq=clone+a+wordpress+site+tutorial

http://www.wpbeginner.com/wp-tutorials/how-to-clone-a-wordpress-site-in-7-easy-steps/

Cheers
R.

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[bayfest]

Thank you Radu, that’s very helpful!

[Radu]

You’re welcome

It’s recommended to have a web programmer,developer, tech guy in case if you encounter advanced technical issues.

Good luck with these

Cheers
R.

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[Author]

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