Changes to Customize don’t save.

[nmedsoc]

Changes I make to background colour / link colour etc. Do not save.

 

They appear to in the ‘preview’ window but when viewing the live site they do not update.

Extremely disappointed.

[Laura]

Hello, please check the answer at the other topic 🙂
Will be happy to help you. If you share admin credentials i can fix it for you, just let me know what do you want to change and i will explain the solution step by step 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[nmedsoc]

Hi,

Thanks for your reply and support 🙂

Admin credentials are posted above. vqfh9v is the login.

Just attempting to change the background header to a light grey, and the header links to black (currently blue). I make these changes in Customizer but they do not transpire to the website; it looks completely different whether logged in or ‘incognito’ – the main background is red for example..

[Laura]

Hello, the reason of this is pure cache. Your website is not showing changes because its cached. You can notice that by the strong black lines, shouldn’t be so black and happens when the page has cache issues.
Does your server use cache? Do you have any CDN? Clourdflare, maxcdn…
You need to disable the cache as its creating issues

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[nmedsoc]

Thanks for your help.

I have disabled both cloudflare and caching plugins as well as all cache through my host.

I will see if this helps.

[Laura]

Hello, ok, remember to clean cache also 🙂
Let me know any news i will be here to help 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Laura]

Also, your server doesnt find the style.css, might be because cache too or server issue

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[nmedsoc]

Thanks – I’ve posted this to my hosts technical team. Thanks

[nmedsoc]

Posted to the team – they have confirmed caching is disabled.

I have disabled both Cloudflare and purecache.

Link: http://www.medsoc.co.uk/societies/

Images attached.

[Laura]

Hello, i see the problem. Please send them the screenshot attached. As you can see its the server that doesnt find the css of the theme. Please as them about it as right now i can’t do nothing

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

Posts