close session it redirects me to a page 404

[Wellaggio]

Hello good morning, I have a problem: when a user tries to close the session it redirects me to a page 404 and does not close the session. Also when a registered user logs in can not do so and the message “The page is not redirecting properly”

Can you help me please?

[Laura]

Hi,

Do you have the latest version of WordPress ? If not update those

Do you have the latest version of Kleo theme ? If not update those

Do you have the latest version of plugins installed ? If not update those

If you de-activate all plugins excepting BuddyPress/bbPress it works? if yes enable back plugins one by one to identify what causes this.

If you de-activate the child theme it works ?

Let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Wellaggio]

Hi Laura, I answer your questions

Do you have the latest version of WordPress ? If not update those. Yes, It does not work

Do you have the latest version of Kleo theme ? If not update those Yes, It does not work

Do you have the latest version of plugins installed ? If not update those Yes, It does not work

If you de-activate all plugins excepting BuddyPress/bbPress it works? if yes enable back plugins one by one to identify what causes this. It does not work

If you de-activate the child theme it works ? It does not work
Let me know

I wait for your news. Thank you

[Laura]

Hello, i see, please share access so i can check it out 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Wellaggio]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

I saw also the wp-admin and wp-login http://www.thegreenpeople.es/wp-login.php / http://www.thegreenpeople.es/wp-admin/ shows a 404 page or ERR_TOO_MANY_REDIRECTS error, you have added some redirect rule in child theme ? or in htaccess ? try to rename the htaaccess file you can find the file in your root wp installation and also de-activate the child theme and rest of the plugins for the testing propose, do those all at once

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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