Colors are not loaded in theme

[UnleashGalaxy]

Theme colors are not loaded in production, though they are loaded on local machine.

 

 

[Kieran_SQ]

Hi,

Can you let me know how you are pushing/pulling your local/live sites? Have you tried using the export feature of BuddyApp? You can go to WP Admin > Appearance > Theme Backup to export and import your theme settings.

Kieran.

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[UnleashGalaxy]

Hi Kieran,

Thanks for your message.

Both local and live websites uses our BitBucket repository to pull changes and yes we copied the BuddyPress theme settings from ‘Theme Options’ => ‘Backup & Restore’ and paste in the live website at the same location but still problem exists.

Please have a look attached image that show the difference between local and live website.

Looks like styling/coloring CSS might have issue on live website. But you can get exact reason.

Regards,

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[Kieran_SQ]

Hi,

Please try the following

– Update BuddyApp from Version 1.2.X to 1.5.X on your local and live environment
– Turn off all caching / minifying locally and live
– Try the export and import again from local to live

This issue did happen in the past so it may be because a lot of your theme and plugin files are outdated. Also you appear to be running WordPress 4.5.2 (security issue and major updates since) and BuddyPress 2.8.2 (major update).

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[UnleashGalaxy]

Thanks for your message.

We updated WordPress, BuddyApp theme and all other plugins to latest versions. It did not fix the issue missing background color issue, rather it introduced another formatting issue too.

Please see the attached image for details and let us know what’s wrong now.

Regards,

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[Kieran_SQ]

Hi,

I am trying to log into your site to get more information on the issue you’re having but I am unable to do so. When I attempt to login via wp-admin I get the following error.

Domain: https://unleashgalaxy.com:8080/wp-admin/
Error: This site can’t provide a secure connection. unleashgalaxy.com sent an invalid response.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[UnleashGalaxy]

Hi,

Thanks for your message.

When you get this error, please change the URL to https://unleashgalaxy.com/wp-admin/ and press enter, the login page will open. This is due to the reason that unleashgalaxy.com is running on HTTPS Nginx and using HTTP Apache on 8080 for as reverse proxy for PHP. So browser initially tries to redirect to HTTPS Apache. This issue is only for wp-admin and happens once so we might fix it later.

Regards,

[Kieran_SQ]

Hi,

To rule out any issues with regards to plugins, can you disable all plugins except for those bundled with BuddyApp clear all caches and let me know if the issue continues.

Please also copy the contents of your PHP error log for today only and upload the contents in a .txt file to this ticket.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[UnleashGalaxy]

Hi,

After lot of debugging, found the issue. The issue is missing kleo_dynamic.css on live website. On local site, don’t know why this file is not part of main theme folder; rather it exists in wp-content\uploads\custom_styles\kleo_dynamic.css and it’s reference is also automatically added in each page. As upload folder is not part of repo so it is not deployed to live website; hence there was no kleo_dynamic.css on live website. Interestingly, no reference to kleo_dynamic.css is also added to the pages of live website.

Question: What is exact path of kleo_dynamic.css?
Question: How to auto include it’s reference to each page?

Regards,

[Kieran_SQ]

Hi,

I am going to ask one of developers @Radu to look at this for you as I do not know why that would be missed as well as to answer your further questions. They’ll be in touch as soon as possible.

Thank you for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[UnleashGalaxy]

Thanks.

Did further investigation and found that initially kleo_dynamic.css does not exists and as soon as a page is loaded it is auto downloaded in wp-content\uploads\custom_styles\ as upload directory on our live web server was readonly so initially this file was not downloaded. Once upload directory set to writable then kleo_dynamic.css is downloaded and all broken GUI issues were solved.

Question: What is exact path of kleo_dynamic.css in theme?
Question: Why it is downloaded in wp-content\uploads\custom_styles\ folder

[Radu]

Hi,

The kleo_dynamic.css file which it’s located/generated in this location

/wp-content/uploads/custom_styles/kleo_dynamic.css

This will be generated when you click on the save theme options or you do something in live customizer then the values are compiled and the kleo_dynamic.css it’s re-generated.

So if you pull your files again from repository, just re-save theme options or do a minor change in live customizer and save changes, the dynamic file will be created if not exist and regenerate if exists

at this moment the dynamic css file it’s included

Cheers
R.

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What support service includes ? What not ?

[UnleashGalaxy]

Thanks for your message.

As custom changes creates the kleo_dynamic.css in ‘upload’ folder and as ‘upload’ folder is not part of repo so this file was never pushed to live website and it was the whole issue.

I think it should be documented or at least this Q&A blog will do the same 🙂

This issue can be closed now.

Regards,

[Radu]

Hi,
Ok then, will speak with the core developer about this.
Cheers
R.

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What support service includes ? What not ?

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