Conflict with YITH Zoom Magnifier

[Jonathan]

Hi there,

I have a Woocommerce site using YITH Zoom Magnifier and the zoom function stopped working. There are no plugin conflicts, but I have identified a conflict with the KLEO theme. This conflict only started after a recent update, it was previously working fine, and it works fine if I enable a standard theme. Probably an issue with when javascripts are loading? Can you provide any solution?

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Can you please provide the admin credentials and FTP details to take a closer look ?

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Jonathan]

This reply has been set as private.

[Jonathan]

This reply has been set as private.

[Radu]

Hi,

Just I’ve installed and tested the plugin in woocomerce single product page and it works by default… maybe the issue it’s caused by another plugin?

Did you have made some modifications in the child theme ? If yes this can be a cause, try to de-activate child theme and check again.

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts