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THIS IS A SERIOUS EMERGENCY – PLEASE HELP ASAP!!
Out of the blue the image in the first slide of my main (front) page slider (Revolution Slider) would not load. While trying to investigate and remedy the problem, I kept getting an “Ajax Error” message, with no other details or path to any further information.
After I finally replaced the image, and tried to reload, an “Internal Server Error” page displayed, and then it appeared with every link, the main URL, and wp-admin, completely blocking access to the website and the admin panel.
In other words, the website is completely broken and I have no way to reach the back end to do anything about it.
Upon reaching your Help Page, I read the message you had displayed about conflicts with the latest Kleo update and Revolution Slider, but by then it was too late.
This is VERY SERIOUS issue, as it is a client’s Paid Membership website and will have a a tremendous negative impact on his business.
PLEASE REPLY AS ABSOLUTELY SOON AS POSSIBLE. PLEASE!!
Hi,
Eenable wp debug https://codex.wordpress.org/WP_DEBUG#Usage
I cannot see any page accessible but provide admin credentials to take a look.
The conflict with revolution slider was just for the news magazine slider layout, everything should work fine.
Regards
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI’m having a nightmare with Revolution Slider!! Nothing works correctly. I keep getting a message saying “Ajax Error”, but nothing else.
Hi,
I tried to update a slide on your website but i cannot see what’s the problem.. after i updated the slide the ajax says : “{success: true, message: “Slide updated”}
message: “Slide updated”
success: true”Can you tell me in few steps how to reproduce the error ?
Regards
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI attached a pdf with sequential screenshots over a 20 minute period.
My host server tech support is also looking at this issue.
It all revolves around Revolution Slider.
Hi,
I’ve tried to reproduce all that scenarios but i don’t receive any errors,
In few cases that error from theme panel when you try to save settings is caused by php memory limit
So, try to increase php memory limit to 256 or 512
COPY CODE/** Memory Limit */ define('WP_MEMORY_LIMIT', '512M');https://wordpress.org/support/topic/error-increase-memory-limit-to-64-mb
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionMy host provider increased the “virtual memory limit” yesterday and that seems to have fixed the errors, although page loads are still a bit slow. You may have tried to reproduce the errors after that was done. Is virtual memory what you were referring to, or will increasing the php memory limit help to further speed up page loads and otherwise improve the performance of the site?
I looked at the wp-config.php file in the itoto.org root folder and I could not find any lines containing a definition for memory limit.
Could it be in another folder/file? The pages are still slow loading and my client and site users are complaining.
Thank you!
Hi,
IF you have more RAM memory available for your hosting it’s better for processing.
Yes, in wp-config.php this “define(‘WP_MEMORY_LIMIT’, ‘512M’);” is not present here you need to add to end of the file before ?>
define(‘WP_MEMORY_LIMIT’, ‘512M’);
You can improve page speed by adding a cache plugin like W3 Total Cache and activate page cache.
https://wordpress.org/plugins/w3-total-cache/
Regards
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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