This topic has 8 replies, 2 voices, and was last updated 9 years by Laura.

  • Author
  • #34577
     spilomac
    Participant

    Hello,

    I use a plugin that handles the media, so I have two lightbox that opens, how to remove the lightbox template?

    Thank you and sorry for my English 🙂

    #34586
     Laura
    Moderator

    Hello, if you want to disable rtmedia lightbox just go to RTmedia and go to Display then disable Use lightbox to display media
    Let me know if it works 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #34588
     spilomac
    Participant

    Thank you, lightbox to RTmédia is already disabled

    I click on an image opens the lightbox plugin, I close the lightbox image is the template opens.

    Thank you.

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    #34592
     Laura
    Moderator

    Hello, please send a link to your website so i can check it out, credentials may help too 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #34598
     spilomac
    Participant
    #34600
     spilomac
    Participant

    Link does not work?
    Thank you

    #34602
     Laura
    Moderator

    Hello, you need to disable one of these plugins you have activated:

    – WP-Ajax-query-shortcodes
    – Ilightbox

    They are generating lightboxes so you need to choose one to be activated.
    Hope it helps 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #34604
     spilomac
    Participant

    Ok thank you, I thought that it came from your template 🙂

    #34606
     Laura
    Moderator

    Hello, is ok i’m glad it helped 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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