This topic has 5 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • #211687
     ruffidea
    Participant

    Tried to take latest theme update – error message:

    Download failed. A valid URL was not provided.

    Have recently switched to https – could that be the issue??

     

    #211724
     Laura
    Moderator

    Hello, are you using envato market plugin? This is the new way to update the theme and any plugin from envato 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #211730
     ruffidea
    Participant

    Yes I am.
    Still get same error message…..

    #211760
     Laura
    Moderator

    Hello, please check the process is correct as described here https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #211809
     ruffidea
    Participant

    I am using the correct process – please see screen shot

    Attachments:
    You must be logged in to view attached files.
    #211853
     Laura
    Moderator

    Hello, i see, you could try the manual process at this moment as this issue should not continue with future versions, i’m so sorry that you had experienced this.
    If you prefer, i can do the manual update for you, just let me know
    Here instructions: https://archived.seventhqueen.com/kleo/article/updating-the-theme

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

Viewing 6 posts - 1 through 6 (of 6 total)

The forum ‘General questions’ is closed to new topics and replies.

Log in with your credentials

Forgot your details?