Emails issue with some plugins

[polykrom]

Hi !

I have got a smtp email account on the well know sendGrid.com service.

I need a solid and robust tool to manage my emails and they provide a WordPress plugin in order to support sendgrid  (https://fr.wordpress.org/plugins/sendgrid-email-delivery-simplified/) and swift mailer (https://wordpress.org/plugins/swift-mailer/)

Here is the way sendGrid plugin works :

• We amended wp_mail() function so all email sends from WordPress should go through SendGrid. The wp_mail function is sending text emails as default, but you have an option of sending an email with HTML content.

How to use wp_mail() function:

We amended wp_mail() function so all email sends from WordPress should go through SendGrid.

It seems Kleo uses a different way to send emails because every emails sent from WP with Kleo and SendGrid are only in plain text and not in plain/html format …

Can you give me a way to fix that ?

thanks a lot

François

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[polykrom]

Hello,

Thanks a lot 😉

Waiting for that urgent issue !

Cheers

François

[Radu]

Hi,

Kleo uses the default wordpress email function (wp_mail), all default wordpress emails are text/plain , i made a short research on plugins that you have provided support.

https://wordpress.org/support/topic/emails-sent-in-plain-text-in-place-of-html

Cheers

Radu

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What support service includes ? What not ?

[polykrom]

Hi,

Thanks for your answer, but you forward me to a support question i made !

It doesn’t seem to work… so you sure Kleo supports sendGrid and sent emails in html ?

Why emails sent from sendGrid Plugin work and not from the Kleo contact form or other plugins such as woo commerce ?

thanks a lot !

François

[Andrei]

Thats because all wp emails are sent as plain text by html, I recommend you to contact the plugin author of the plugin you use to transport your emails trough smtp to offer you a solution to force the content type of all your sent emails.

All emails sent by our theme or by most of other plugins are sent with the default wp_mail() default function and I can assure you that we don’t interfere with the way emails are delivered.

Please let me know if I can help you with anything else.

Cheers

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[Author]

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