Error applying discount code [1]

[changeisyours]

I set up a discount code for a certain level and tried to use the code for that level and it did not work. When I click apply it says error applying discount code [1].

I tried changing to HTTPS Nuclear Option under payment settings (something I saw on their wordpress.org support) and tried changing to TwentyTwelve theme to rule out a theme conflict.

Please help.

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[Abe]

Hi, so changing to the default wordpress theme worked to apply the code?

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[changeisyours]

No, I haven’t done it yet because it would mean taking my site offline. I will try it asap and get back to you. Another related question. I have noticed that purchasing Kleo does not give access to support to all of the plugins included with the theme. So does that mean if this is not a theme issue I will have to purchase the support for paidmembershipspro? They offer very little support unless you pay.

[changeisyours]

Actually yes, I just looked at my notes, I did try the twenty twelve theme and the error still happened. So, back to my question above … Since it is not a theme issue does kleo provide any support for the plugins that are bundled in the theme or do I have to purchase support through the plugin sites directly?

[changeisyours]

Disregard … I figured it out.

[Abe]

So what was the problem?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[changeisyours]

Sorry for the delay. I was trying to use a discount code for an existing member (to offer them a discount/change their membership price). Apparently it was not designed for that. I am just working around it by making the changes manually (since it happens infrequently on my site).

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