This topic has 6 replies, 3 voices, and was last updated 6 years by Radu.

  • Author
  • #201432
     advercity
    Participant

    Good morning,

    Since a few weeks, our site page https://www.incasgroup.me/videoreferenze/ reports an error, when viewed from mobile only.

    We find loading errors in all the previews. A command appears to be deprecated when uploading the video. This is the error: Failed to load https://googleads.g.doubleclick.net/pagead/id: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘https://www.youtube.com’ is therefore not allowed access.

    The same error is also present in the subdomains incasgroup.me/es and incasgroup.me/en

    Attached the page log, if can be useful.

    Thank you

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    #201491
     Laura
    Moderator

    Hello, i do not see the error, can you share a screenshot?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #201534
     advercity
    Participant

    Hello,
    here the screenshots.
    On the mobile phone the page reloads continuously and doesn’t allow you to watch the videos, not even the preview.
    On Mac I can see everything well and doesn’t even make mistakes on the developer console.
    On PC I see videos, but I see this list of errors in the developer console.

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    #201604
     Laura
    Moderator

    Hello, it could be a plugin conflict, can you try to deactivate some plugins and test again?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #202127
     advercity
    Participant

    Hello,
    we try to deactivate the plugins one by one and test again, but the error is always present.

    Can you help us?

    #202176
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #202284
     Radu
    Moderator

    Hi,

    Did you had solved ?

    At this moment are only 3 resources that are blocked by my adblock.

    Anyway this seems to be the solution : https://stackoverflow.com/a/1850482/7974488

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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