Extra space on page

[lash411]

I’m not sure where this space is coming from or how to remove it, but when I mouse over it, there is a + sign, and when I click on it, it comes back to the same page.

[lash411]

The space is between the black header and the gradient.

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[Laura]

Hello, cant access your site as it redirects me to some ad spam

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lash411]

I’ve seen that ad spam but don’t know which plugin is doing that, that didn’t start happening until I applied some of the recommended methods to speed up the website, I’ll look into those plugins….however, you should be able to try again and get through, it only happens once, refresh or try again and you should get through.

http://www.lash411.info/wp-login.php

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi, i cannot see that space,actually your site ins’t working let me know when i can see it

Do you have the latest version of WordPress ? If not update those

Do you have the latest version of Kleo theme ? If not update those

Do you have the latest version of plugins installed ? If not update those

If you de-activate all plugins it works ? if yes enable back plugins one by one to identify what causes this.

If you de-activate the child theme it works ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[lash411]

i’ve resolved this by pasting the backend code into a new page, the extra space does not appear.

[Radu]

Ok then

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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