This topic has 13 replies, 3 voices, and was last updated 8 years by Radu.

  • Author
  • #137038
     jwchameleoncorp
    Participant

    Hello,

    Completed the Facebook Developer process and entered the code in the theme settings (see snapshot), but it’s not working. Any ideas what I might be doing wrong?

    Thanks!

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    #137125
     Laura
    Moderator

    Hello, does your facebookapp have the right website domain? if your site is http://www.mysite.com, the facebook domain should be mysite.com

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #137135
     jwchameleoncorp
    Participant
    This reply has been set as private.
    #137290
     Laura
    Moderator

    Hello, at facebook, at the Website Url, Delete the / at the end of the url. Does it work?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #137298
     jwchameleoncorp
    Participant

    Hi @laura

    Actually, I originally had it without the “/”, but Facebook requires that it in order to save the settings. Dunno why, but I couldn’t save /close the window without it.

    #137391
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #137438
     jwchameleoncorp
    Participant

    Thanks @laura

    Hope you’re well.

    Cheers!

    #137469
     Radu
    Moderator

    Hi,

    All are updated ? WP + Theme + Plugins ?

    The facebook login pop-up does not open because you have js errors in page

    Try to de-activate GD or all plugins except buddypress and test

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #137767
     jwchameleoncorp
    Participant

    Hi @radu

    The problem was caused by this plugin:

    https://wordpress.org/plugins/autoptimize/

    The plugin can exclude specified scripts that conflict. See attached snapshot. I’ve circled in red where scripts to exclude can be added.

    Do you know which script it is, so I can add it to the list of exclusions?

    Thanks!

    Attachments:
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    #137963
     Radu
    Moderator

    Hi,

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #138511
     jwchameleoncorp
    Participant

    Hi @radu

    Thanks for the reply.

    I corrected the code per your instructions (see attached snapshot) but that didn’t fix the issue.

    Any other suggestions?

    Thanks

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    #138615
     Radu
    Moderator

    After you have make this modification do you have empty.purged the entire cache ? It’s required

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #139727
     jwchameleoncorp
    Participant

    I did purge the cache after the modification but it didn’t work. However I just tried clearing the cache again, and now everything is fine. Thanks again for all your help. Stellar as always!!! 🙂

    #139915
     Radu
    Moderator

    You’re welcome

    Have a nice week

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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