Failed to change password

[manuel]

Hello, long time solved the error to retrieve the password for a user commenting the line:

check_ajax_referer( ‘kleo-ajax-lost-pass-nonce’, ‘security-lost-pass’ );

 

Now, I have detected another error when changing password. A user can not change his password through user settings (image 1). Password change actually occurs, but the database directly writes the string of the password without encryption (image 2). That is why trying to the user reenter, fails.

 

I need a solution thanks

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[manuel]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[Andrei]

Hi @manuel, thanks for reporting this, we’ll give a further look into this issue and we’ll get back to you asap.

Cheers

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[manuel]

Hi, I managed to solve the problem. It seems that the problem is in the last upgrade W3 Total Cache plugin. It’s a general problem as you can see: https://wordpress.org/support/topic/w3-conflicts-with-buddypress-crashes-bps-reset-password-feature

The provisional solution is to disable the page cache, if the page cache is disabled everything works properly.

In my case I have decided to use another plugin for my web cache: wp faster cache. Everything works correctly now.

[Andrei]

I’m glad to hear there isn’t an issue from our side, thanks for letting us know about it.

Cheers

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[Author]

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