Fatal error: Call to undefined function get_parent_theme_file_path()

[abidjan-loves]

after update got this error when i try to access admin page :

Fatal error: Call to undefined function get_parent_theme_file_path() in /home/abidjanl/www/wp-content/themes/sweetdate/framework/inc/merlin/merlin.php on line 225

Noting work on my site ..

please help urgent

[Laura]

Hello, can you share wp-admin and ftp access? ( i need user and password, and also the server for both )

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[abidjan-loves]

This reply has been set as private.

[Laura]

Hello, and wp-admin access?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[abidjan-loves]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

I see the error in wp admin but i’m unable to login via FTP, there it seems some files missing, you will have to login via FTP or cpanel -> file manager and to navite to your install path ( wp-content/themes/ and to delete the sweetdate folder then re-download from theme forest the theme again and upload it again and it should work.

let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[abidjan-loves]

Hi,
Thank youy for your answers.

But I did this without succes before open the case.
regards,

[abidjan-loves]

Hello,
Do you have news for me about the issue
it’s really urgent for me.:(
regards.

[Radu]

I haven’t forgo you, i’ve told you i cannot connect to take a closer look, i’m not able to login with FTP details provided by you to can check and see the debug.log and to closer a closer look, can you check the details please ?

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[abidjan-loves]

hi,
where can I find this file?
regards.

[Radu]

the debug.log file should be placed (if something it’s written in it) in this location wp-content/debug.log if the file isn’t there it means the debug had written nothing

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[abidjan-loves]

This reply has been set as private.

[Radu]

Hi,

I cannot view the wp admin (the error) after login i’m redirected to : http://abidjan-loves.com/members/admin/

The FTP credentials not work at all even on 22 port or 21 sftp:// or ftp:// protocol

Anyway the solution it’s to re-upload the theme files over the exising one because that file missing that’s all.

So i need admin role and working FTP to can debug this

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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