This topic has 1 reply, 2 voices, and was last updated 10 years by sharmstr.

  • Author
  • #35674
     jeffdeaf
    Participant

    Hello,

    I am getting Fatal error on portfolio-carousel-images page: “Fatal error: Call to undefined function kleo_vc_elem_increment() in /public_html/wp-content/themes/kleo/vc_templates/vc_accordion.php on line 13”

    It is caused by K-elements. When I turn it off the page loads perfectly

    I have manually updated Kleo by ftp, and downloaded the K-elements update seperately.

    What is going on?

    Best regards,

    Jeffdeaf

    #35676
     sharmstr
    Moderator

    The error indicates that it can’t find the kleo_vc_elem_increment function. That function has been around since before k-elements 1.6. Its located in k-elements/compat/plugin-js-composer/config.php on line 15. Sounds to me that either that file is missing or corrupted.

    Can you verify that you are running

    Kleo 2.1.1
    K-elements 2.1.1
    Visual Composer 4.3.4

    If you want me to take a look around, reply privately with temporary admin credentials.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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