Fatal error: Call to undefined method Redux::setSections()

[princessa]

I’m having some issues with the system… I’m able to enter the site but not the Dashboard for some reason.

Fatal error: Call to undefined method Redux::setSections() in /home/xxxxx/public_html/wp-content/themes/kleo/lib/options.php on line 2353

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[princessa]

Hi, any updates on this??

The admin of the plugin that I’m using is saying “the error appearing because you are using a theme that’s using the same theme option framework (redux) and unfortunately the theme’s version is outdated so it shows “undefined function”.”

Is there a way around this?

[princessa]

“Your theme (Kleo Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”

[Laura]

Hello, the template notice will be gone when we update the theme 🙂
For the other issues, have you tried deactivating some plugins and testing again? It could be a conflict with one of them

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Andrei]

The WooCommerce template notice will be resolved during the next week when we’ll release an update for those template files, until then if you have any issues with WooCommerce I recommend you to downgrade to the 2.3.x version of it.

Regarding your fatal errors in the theme options panel, I’ll need you to provide me ftp access to your site so I can give a closer look at the issue, probably it’s just a conflict with other plugin that might use same admin panel functions.

Please provide your credentials in a reply here ( don’t forget to mark it as private ).

Looking forward.

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[princessa]

Hi Andrei,

Thanks for your reply/help! I’m getting the FTP access from the hosting company.

It is a conflict with one plugin, and I kinda of need that plugin for my eCommerce store. The plugin’s author is saying that the error appearing because you are using a theme that’s using the same theme option framework (redux) and unfortunately the theme’s version is outdated so it shows “undefined function”.

Will KLEO be updating the option framework (redux) anytime soon?

Thanks!

[Andrei]

Can you please let me know the name/link of this plugin so I can test it out personally and see what’s the issue.

Thanks for your understanding.

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[princessa]

Hi,

The plugin is http://codecanyon.net/item/woocommerceprobox/12092732

Thanks!

[Andrei]

I’ll need either a copy of it or ftp access to your site.
Let me know which of them you can provide.

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[princessa]

This reply has been set as private.

[Andrei]

Thank you, I will go over this issue tomorrow and I’ll get back to you with a fix asap.

Cheers

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[princessa]

Thanks!

[Andrei]

I’m sorry for the late reply and I’m sorry that I’ll have to send you back to the author of the plugin.

He is using version 3.4.4.2 of the redux options panel version while we have a newer version, which is 3.5.4.3. Beacause of the outdated version of his options panel there are some functions missing which produces this error.

Hope you’ll manage to get this fixed.
Cheers

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[Author]

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