FATAL ERROR during theme update

[cece101]

Please point me in the direction to fix this. During theme update today i received this warning:

Warning: require_once(/home/cityb6/public_html/wp-content/themes/kleo/kleo/kleo-framework/inc/pixelentity-themes-updater/class-pixelentity-themes-updater.php) [function.require-once]: failed to open stream: No such file or directory in /home/cityb6/public_html/wp-content/themes/kleo/kleo/kleo-framework/kleo.php on line 459

Fatal error: require_once() [function.require]: Failed opening required ‘/home/cityb6/public_html/wp-content/themes/kleo/kleo/kleo-framework/inc/pixelentity-themes-updater/class-pixelentity-themes-updater.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/cityb6/public_html/wp-content/themes/kleo/kleo/kleo-framework/kleo.php on line 459

[cece101]

looks like the nav bar is missing on the site now – cityballers.com. Please help..

[cece101]

never mind about nav bar i just had to reset to primary… but still need help with update errors. Thx.

[sharmstr]

why do you have /themes/kleo/kleo/?

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[cece101]

I am not sure. Is that the problem?

[sharmstr]

I’d say so. Its certainly not right. Did you ftp it up to the site?

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[cece101]

so now on the contact page – http://cityballers.com/contact/

there is white space below the header and the contact form 7 doesn’t work – you can’t input text. Can you check it.

[sharmstr]

That looks like the known paralax issue. See this topic: https://archived.seventhqueen.com/forums/topic/parallax-issue-with-kleo-2-4-3-update

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[cece101]

so are you fixing the parallax issue in the next update?

And what about the issue of not being able to fill in contact form/see text?

[sharmstr]

Yes, the fix is in the next update. In the meantime, replace the file as instructed.

You can fill out the form. You text is almost the same color as the background. Fix it.

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This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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[cece101]

Hello – trying to update Kleo within wp-admin and get this error:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Kleo (1/1)
Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/181882165/kleo.zip?AWSAccessKeyId=AKIAJYG5ROGJ6X7Z3M6Q&Expires=1460604715&Signature=Ba9mSc639zuOvsVN8zidFZFGoCw%3D&response-content-disposition=attachment%3B+filename%3Dthemeforest-6776630-kleo-next-level-wordpress-theme-wordpress-theme.zip…
An error occurred while updating Kleo: Download failed. Forbidden

[cece101]

Also related to not being able to update Kleo from 2.4.3 to the most current… I can’t activate or deactivate plugins. Nothing is taking effect. Please help. The Visual Composer also isn’t accessible.

[Abe]

Hi there, sorry for the late reply. Please try to do a manual update by redownloading the theme from themeforest and updating it over FTP. After that you can update all the plugins from Appearance – Install plugins

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