Featured image is not showing by posting to FB

[IBBELL]

Hi there,

Any time I want to share a post, either the logo of the webpage, or my profile picture goes out with the article. I tried other share plugins and it is the same. When I looked at the issue on validator.w3.org, it points on prettyPhoto – which is a Lightbox feature. It seems that KLEO is not working properly on my site.
Any idea, suggestion, help please? I am not able to share anything, and it is now important to use this feature.
And maybe a related issue with the related articles, it also adds my profile details there and it says connect … which is inappropriate between the articles (screenshot attached).
Thank you,
Ibolya

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[sharmstr]

How is your site generating the og tags? Kleo will not do that by default so you need to figure out what plugin you have is determining the image to share and why its not taking the post image instead of your site logo.

Is the “connect” injected into post content via some plugin?

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[IBBELL]

Thank you for your fast response!
First i used the original social share function in the Theme options. When it did not work, I turned it off and now i have the ‘simple share button plus’ plugin.
http://www.findinghumanways.com – you can see it.

[sharmstr]

I cant help you with that. If you use the kleo share with a plugin that will generate the og code so it knows what image to share, then you’ll be set. Most of us use Yoast SEO but there are other plugins out there.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[IBBELL]

I also have Yoast SEO on the site. I need a permanent solution and I am not attached to the simple share button plus plugin. If you can tell me exactly what to se up and what is compatible with it, that would be great. I believe that there is always a solution. And I really like KLEO, it serves my needs, however it is also important that the sharing function works properly.

[sharmstr]

Kleo sharing works. There are a few reasons why it wouldn’t. Plugin conflicts would be the number one reason. There’s also the facebook debug tool you can use: https://developers.facebook.com/tools/debug/ FB caches images that it uses for sharing. Perhaps you just need to clear that using the tool in the link I provided. I’ve had to use it on my sites before. Let me know how it goes.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[IBBELL]

Here I attach you the message at this debug tool. From this point I don’t know how to go ahead 🙂 I have never had this issue before. Can you guide me through please?

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[sharmstr]

respond privately with a link and admin credentials.

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[IBBELL]

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[sharmstr]

credentials dont work.

Please enable kleo sharing and disable the other sharing

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[IBBELL]

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[sharmstr]

I used the debug tool on these two pages and its grabbing the correct image

http://www.findinghumanways.com/why-is-eu-struggling-with-migrants-and-asylum/
http://www.findinghumanways.com/refugees-and-hope/

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[IBBELL]

Yes, they work now and also there is one more. Yet, there are still some that are not sending the featured image. And it is still a puzzle, why is this happening on the related article section – attached.

I simply don’t understand why that info goes there, since that isn’t even an article.

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[sharmstr]

Its this one http://www.findinghumanways.com/7879/

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[IBBELL]

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