Fontello

[Neurotyk]

Hello. After updating KLEO to 4.2 I have problem with icons in menu: the tray look good but when added to the menu are bold, unlit and blurry. Previously they were very sharp – same as originally in preview.

Normal icons: ok icons.jpg

Bad: Icons.jpg

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Neurotyk]

Thanks!

[Neurotyk]

I will add that the icons added to the pages show up well. Only icons added to the menu are bold and unreadable.

I’ve already reset cookies, images, and browser history. Did not help.

I also created this: https://archived.seventhqueen.com/kleo/article/use-custom-fontello-icons-kleo-theme. New icons added, but still in the menu are blurred, good only in preview and on the pages.

[Radu]

I see,

But i need login credentials to can view live what’s going on, did you have tried to de-activate the plugins and child theme to see if this still happens ?

Let me know
Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Neurotyk]

I deactivated the plugin, but I did not deactivate the childrem theme. So I have to disable the baby motif by switching to the main theme? What about my settings in the child theme? Will I not lose them when I touch the child theme again?

[Neurotyk]

I deactivated the plugin, but I did not deactivate the childrem theme. So I have to disable the child theme by switching to the main theme? What about my settings in the child theme? Will I not lose them when I touch the child theme again?

[Radu]

The theme settings will remain in child and when you activate back child them theme settings will be applied but if you want to be sure you can save theme options from child theme : Wp-admin->theme options -> import/export -> download data file and also can be imported in same way by choosing importing option

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Neurotyk]

I deactivated the child theme, turned it on again and the icons on the menu are blurred – they are expressive on the smartphone – normal, sharp. On a laptop with Windows 10 and the latest Chrome and Microsft Edge – bad.

How can I give you a private password and login to WordPress?

Do you need only for WordPress or access to the server too?

[Radu]

In first instance provide only wp admin access in a private reply

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Neurotyk]

After updating KLEO the broblem disappeared!

🙂

[Radu]

Great

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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