Footer text gets changed on its own

[arbolife]

Hi,

I have set the footer text in theme options -> general settings to this (in Text mode):

 

<p style=”text-align: center;”><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <a href=”https://www.facebook.com/arbolifecom&#8221; target=”_blank”><font color=”#b2b8c0″><i class=”icon-facebook-1″></i></font></a> | <a href=”https://www.linkedin.com/company/arbolife&#8221; target=”_blank”><font color=”#b2b8c0″><i class=”icon-linkedin-1″></i></font></a> | <a href=”https://twitter.com/arbo_life&#8221; target=”_blank”><font color=”#b2b8c0″><i class=”icon-twitter-1″></i></font></a></strong></p>

and for the third time now the links disappear after some time, when I go back to the settings I only see this:

<p style=”text-align: center;”><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <i class=”icon-facebook-1″></i> | <i class=”icon-linkedin-1″></i> | <i class=”icon-twitter-1″></i></strong></p>

I don’t think this is normal behavior…

Thanks,

Marc

[Radu]

Hi,

Do you have changed the theme from parent to child or vice versa ? because those have separate settings

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[arbolife]

Hi,

No I made the last correction to the footer this morning as I was opening this ticket and now the links are gone again.

The problem seems to be that inserting the code in text mode works, but next time opening the theme settings, it switches back to the visual mode and the code is gone.

Cheers,
Marc

[arbolife]

And no, I did not switch themes today.

[Radu]

Hi,

We will investigate this issue and we will let you know

Cheers
R.

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[arbolife]

Hi Radu,

On first impression, it looks better with 4.1.3. Can you please confirm it it has indeed been fixed?

Cheers,
Marc

[arbolife]

Never mind, it happened again and is not fixed.

[Radu]

Added on the buglist we will let you know when it’s fixed

Cheers
R.

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[arbolife]

Hi,

This got closed automatically. Is it resolved ? Otherwise I’d like to keep this open for now.

Thanks,
Marc

[Radu]

Hi,

After some tine of inactivity, this will be automatically closed, I’ve tried again to reproduce this but I can not reproduce it… I think you have an environment issue

Try to increase from PHP .ini

max_input_vars to 5000

http://stackoverflow.com/a/14166562

If you are able to reproduce that issue in different environments please make a video to can see it exactly steps to reproduce.

Cheers
R.

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[arbolife]

Hi Radu,

I tried the setting in php.ini and it made no difference. I can reproduce this issue on my live and test installation. Here are the steps, maybe clearer than the first time.

1. Go to Theme Options -> General
2. In the Footer Text, switch the editor view from “Visual” to “Text”
3. Enter this content:
<p style="text-align: center;"><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <a href="https://www.facebook.com/arbolifecom" target="_blank"><font color="#b2b8c0"><i class="icon-facebook-1"></i></font></a> | <a href="https://www.linkedin.com/company/arbolife" target="_blank"><font color="#b2b8c0"><i class="icon-linkedin-1"></i></font></a> | <a href="https://twitter.com/arbo_life" target="_blank"><font color="#b2b8c0"><i class="icon-twitter-1"></i></font></a></strong></p>
4. Already there you can reproduce the issue immediately, if you switch the editor view from “Text” back to “Visual”, it doesn’t display the content properly and if you then switch it again from “Visual” to “Text” the and <font> tags are gone and your left with this code:
<p style="text-align: center;"><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <i class="icon-facebook-1"></i> | <i class="icon-linkedin-1"></i> | <i class="icon-twitter-1"></i></strong></p>
5. OK, say you don’t play with the editor view and put the right content in “Text” mode and save, then it will appear fine on the site.
6. If you go back into theme settings it will stay ok in there for some time, but if you start making changes to other theme options several days or weeks later, the editor will switch back to “Visual” and you’ll be stuck with the issue as described in point 4.

Can you reproduce any of this? At least point 4 where the problem happens in front of your eyes should be easy to reproduce.

Let me know.

Cheers,
Marc

[Radu]

Yes I saw, the thing it’s somehow odd it seems the I tags are not allowed also the font tag is not allowed

We will get back to you when i have more information about this, 2-3 days

Cheers
R.

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[arbolife]

Hi Radu,

Any update on this?

Thanks,
Marc

[Abe]

Hi, try not to use the font tag since it will be stripped by the WordPress editor. Try using
<span style="color: #333333">My text</span>

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[arbolife]

Hi Abe,

I’ve updated my code, but the disappears which defeats the entire purpose. Here’s my new code, still not working:

COPY CODE

<p style="text-align: center;"><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <a href="https://www.facebook.com/arbolifecom" target="_blank"><span style="color:#b2b8c0"><i class="icon-facebook-1"></i></span></a> | <a href="https://www.linkedin.com/company/arbolife" target="_blank"><span style="color:#b2b8c0"><i class="icon-linkedin-1"></i></span></a> | <a href="https://twitter.com/arbo_life" target="_blank"><span style="color:#b2b8c0"><i class="icon-twitter-1"></i></span></a></strong></p>

Best,
Marc

[Radu]

Ok, it seems that it behaves the same using span tags, try to not use span of font tags until we investigate and fix this problem.

Momentary use basic elements a b i p

Cheers
R.

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[arbolife]

It’s not even “basic” as the tag disappears as well. Are you guys planning to fix this in an upcoming release or is there some hack I can apply from my end?

Cheers,
Marc

[Abe]

Hello, this seems to happen because of WordPress that is removing empty tags.

You can do a Google search related to “wordpress editor removes empty tags” and you will find some similar problems.

An easy fix is to add a comment inside each span to prevent it:

COPY CODE

<p style="text-align: center;"><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <a href="https://www.facebook.com/arbolifecom" target="_blank"><span style="color: #b2b8c0;"><i class="icon-facebook-1"></i><!-- icon --></span></a> | <a href="https://www.linkedin.com/company/arbolife" target="_blank"><span style="color: #b2b8c0;"><i class="icon-linkedin-1"></i><!-- icon --></span></a> | <a href="https://twitter.com/arbo_life" target="_blank"><span style="color: #b2b8c0;"><i class="icon-twitter-1"></i><!-- icon --></span></a></strong>

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[arbolife]

Fantastic Abe, that fixes the problem. Thank you!

[Abe]

Awesome 🙂

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