Forgot password – no email

[Oceanglim]

Hi!
When not remembering ones password, and clicking “forgot password or username”, then entering one’s email address – NO EMAIL IS ARRIVING!

I have also checked in “Spam”, but no email about generating new password.

Please help!

Best regards,
Oceanglim

[Kieran_SQ]

Hi @oceanglim,

Please check with your host that all emails, including password reset, are actually leaving the server. You can do that by viewing your mail log in cPanel or asking your host if you cannot find this option.

If the logs show you’re having issues sending mail you should ask your host for assistance or use an SMTP plugin within WordPress see: https://wordpress.org/plugins/search/SMTP/.

You may also wish to consider using a server like SendGrid or Mandrill which will send the emails for you via their API to guarantee the delivery.

Kieran.

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