Forms and other elements are not scrolling properly on site with KLEO theme loaded

[tlovvorn]

I have a number of embedded forms on my site and most of them do not seem to be scrolling properly with the KLEO theme added. The top portion of the form is visible, but the page does not allow you to scroll down to see the rest of the form.

Specifically my forms are built in Infusionsoft and are embedded into the page. I have tried embedding as HTML and as Javascript and am having the same problem with both.

Here are links to two pages were the problem is occurring:

http://www.route1520.com/men/self-assessment/

http://www.route1520.com/women/spouses-self-assessment/

Thanks in advance!

 

[Abe]

Hi, since your site is in maintenance please provide a testing account to check. Mark the reply as private

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[tlovvorn]

This reply has been set as private.

[Abe]

Please try to add this CSS code in Theme options – Quick CSS until we see what is causing it.
This used to work and now it does not work or never worked?

COPY CODE

body {
    overflow: initial !important;
}

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[tlovvorn]

That CSS code seems to have worked. What exactly did the CSS do? Do you think this is a permanent solution?

[Abe]

It seems the “body” element has a property to hide any overflowing content which never should happen. I will let you know tomorrow more details and maybe do some testing on your site if you would be so kind.

Thanks

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[tlovvorn]

I spoke too soon. It didn’t work on this page:

http://www.route1520.com/churchresources/coaching-application/

[tlovvorn]

or this one:

http://www.route1520.com/women/spouses-self-assessment/

[Abe]

Have you tried clearing you cache?

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[tlovvorn]

I cleared my cache this morning and am having the same issues on these pages:

http://www.route1520.com/women/spouses-self-assessment/

http://www.route1520.com/churchresources/coaching-application/

[Robert]

Hi, after some investigation I found some custom css in your page that you didn’t need them like html 100% height. So I rewrite those style declaration in your theme options.

Best regards,
Robert.

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Robert - Front-end developer and UI graphics enthusiast.

[tlovvorn]

Both of these pages are still not scrolling properly to show the entire form. Did you say you have removed the unneeded CSS already or is that something I need to do?

http://www.route1520.com/women/spouses-self-assessment/

http://www.route1520.com/churchresources/coaching-application/

[Robert]

Hi, I checked again and seems to work. Did you tried to clear the cache? I’ve also attached some print screens to see the scrollbar in action.

First
Second
Third

ps: what version of IE are you using?

Regards,
Robert

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Robert - Front-end developer and UI graphics enthusiast.

[tlovvorn]

I see, based on your screen shots, that the forms are working on your end. I tried both of them in Chrome and they seem to be working there as well.

I am using Firefox as a browser and they are not working in Firefox 44.0.2. Please advise. I really need to get the site launched today if possible.

[Robert]

Hi, it’s a little strange here because there were no problems on firefox even on their latest version but anyway, I checked again and seems to working right. I attached a short video here

Regards,
Robert

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Robert - Front-end developer and UI graphics enthusiast.

[tlovvorn]

I see your video, but the spouse’s assessment is still not working properly on my end.

http://www.route1520.com/women/spouses-self-assessment/

[Abe]

I am sure it is a caching issue on your side. Can you try a different laptop or browser?

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