This topic has 3 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • #207705
     sellwoodben
    Participant

    Cheers support-team,

    I’ve run into a problem with the forum search on your BuddyApp theme resulting in an internal server error which i cannot resolve.

    I have allready tested around with refreshing the .htaccess file but without any solution as of yet.

    Even when all forums and topics are deleted.

    The problem occurs on the main search of the forum as well as in the ajax search in the header (navigating to a specific forum or topic works there, “show all results” produces a server error though)

    Thanks in advance for your advice and support!

    All the best,

    Ben

    #207721
     Laura
    Moderator

    Hello please follow these steps to enable wp debug:
    -Connect to your server by FTP or using the file manager at the cPanel
    -Look in root directory of your WordPress install and open wp-config.php
    -Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

    COPY CODE
    define( 'WP_DEBUG', true );
    

    -After this line add this:

    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins.

    After you have disabled the plugins try to see if the error persists.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #208173
     sellwoodben
    Participant

    Hey there,

    error persists when deactivating other plugins.

    Funny thing: When searching for “test” an internal server error occurs. When searching for “testest” it displays that nothing could be found correctly.

    Maybe a problem with the minimum search string-length?

    Thanks,
    BEn

    #208286
     Laura
    Moderator

    Hello, do you have the debug log so I can see it?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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