FullPage WPBakery dont work with Kleo

[mg45]

Hello,

the plugin “FullPage WPBakery” works with other designs without any problems. Only with Kleo Design nothing happens when scrolling.

[Laura]

Hello, can you share the url so i can see the issue?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[mg45]

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[Laura]

Hello, all sections are the same? can you share access so i can see it?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[mg45]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,
i see that, i need to investigate further that issue, or you sent me the module or provide to me FTP

Cheers
R

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What support service includes ? What not ?

[mg45]

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[Radu]

Hi, i need also access in the kleo directory

Cheers
R.

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What support service includes ? What not ?

[mg45]

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[Radu]

Cannot reach theme options, cam you allow me ? or can you activate the development mode please ? wp-admin -> theme options -> miscellaneous
Cheers
R

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What support service includes ? What not ?

[mg45]

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[Radu]

Hi,

I’ve identified the file which prevents that to works as it should, it’s about vc_row.php file from /wp-content/themes/kleo/vc_templates/vc_row.php if you will rename the file the plugin will work, tried to find exactly in the file and others what issue can be but cannot figure out, i will continue to look and tomorrow i will consult with the core developer about this issue and we will get back to you.

Let me know if it’s ok

Cheers
R.

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What support service includes ? What not ?

[mg45]

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[Radu]

Hi,

We have done something right now it works but we need to make more tests ith this and tomorrow we will get back to you with a final solution.

You can test how it behaves you can use vc_row_ok.php from /wp-content/themes/kleo/vc_templates/

Cheers
R

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What support service includes ? What not ?

[mg45]

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[Radu]

Hi,

We still testing i think next week will update this

Cheers
R.

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What support service includes ? What not ?

[mg45]

Hi,

Any news?

[Radu]

Hi,

Test this and let me know how it behaves

Replace the content of wp-content/themes/kleo/vc_templates/vc_row.php with this one : https://pastebin.com/raw/7WKwjG41 for testing and let me know or create in child theme in the same path a file named vc_row.php in that you will paste : https://pastebin.com/raw/7WKwjG41

Cheers
R

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What support service includes ? What not ?

[mg45]

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[Abe]

Hi, sorry for the delay, we need to do some tests but indeed the K-elements plugin takes care of adding all the customizations to the VIsual composer plugin and that could be the cause since we modify some elements.

Will let you know tomorrow the outcome.

Thanks

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[Radu]

Hi,

TRied to see again the behaviour, at this moment on your website it behaves as it should, tried to login via FTP to see if you are using or not the vc_row.php

Can you please provide working FTP + wp admin please ? (private)

Cheers
R

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What support service includes ? What not ?

[mg45]

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[Radu]

Hi,

FTP works but the wp admin not, can you please tell me again the details for the wp-admin ?

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[mg45]

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