Gravatar Not Working

[girlinparis]

Gravatars not showing up. They are enabled under my WP settings and functional on other sites but as broken image on this theme.

[SQadmin]

Hi,
Maybe you are testing it on a local domain. That could be the problem. We haven’t got any issues with Gravatar.

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[girlinparis]

I am not testing on a local domain. It is live here: http://www.socialhive.biz However, I have a landing page in place until I launch the site. Perhaps I am using Gravatar wrong? I have it chosen in the settings under discussion.

[girlinparis]

I found the problem. I had uninstalled jetpack because it was too slow. In doing that, I had to reinstall it-connect to wordpress.com-uninstall it again. However, the gravatars are working! Thanks anyways…:)

[girlinparis]

However, the default gravatar is still not working, showing a broken image.

[SQadmin]

Hi,
You should check the image source that fails to load and maybe share it with us.

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[girlinparis]

This is the image URL that’s broken. I see now why it is, not sure where it’s located to change it.

gravatar.http://gravatar.com/avatar/045ffb064449f8f60d78bd85cc47d267?d=gravatar_default&s=94&r=G

[SQadmin]

Hi,
That is automatically generated… so maybe something else interfering to produce that

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[mormonssa]

Hi there. I’m having the same issue, where default gravatars are showing as broken images while custom user gravatars are showing okay. There also seems to be something off with the style of the avatar circles in the homepage carousel. I tried a fresh install of the theme, with BuddyPress as the only activated plugin and the problems still persisted.

Here’s a screen capture of the issue and the source code:

Any help would be appreciated!

[girlinparis]

My experience was that as soon as I had at least 6 members, the scrolling section began to work properly. Hope this helps. 🙂

[mormonssa]

Thanks. Well, I tried adding some more sample users so the total was 6, but still nothing changed with regards to the default gravatars showing.

[girlinparis]

For those I did have to choose “mystery man” and the reason is because in the code is is written like this:
gravatar.http://gravatar.com/avatar/045ffb064449f8f60d78bd85cc47d267?d=gravatar_default&s=94&r=G

And I’m thinking it’s a wordpress error in the new version. So go to Settings, Discussion, and choose mystery man (or any others) and check the front page again. If you are using Multisite, make sure to do this in your main site dashboard and not the network dashboard.

Hope this helps.

[girlinparis]

Did your circles come back to life at least? With 6 members in them?

[mormonssa]

Hmm, well it appears that adding users via the WordPress admin area didn’t result in more Members being shown on the site–there are still only 2. How does one go about adding new members rather than just users? Is there a way to do this while the site is using a Coming Soon plugin (i.e. if I logout of admin status I can no longer see the site)?

P.S. I did try manually saving the Settings–>Discussion page with mystery man checked. No change.

[girlinparis]

Reading from some other threads, each new registered member will not show up in the homepage carousel until they have logged in at least once.

Disable your coming soon plugin to log in as each one of your new members, then log back into admin and re-enable your coming soon plugin.

@sqadmin Hope it’s ok that I hijacked your thread. 🙂 Just trying to help.

[mormonssa]

Thanks girlinparis, very helpful. So I logged into each new user (actually didn’t have to disable Coming Soon plugin for this, as I just needed the login page). All 6 members now show up, and you were right–this seemed to fix the rounded avatar styling. However, still no luck with getting mystery man to display–all members but 1 still show a broken image for their avatar.

@sqadmin et al, here’s an updated screenshot:

[girlinparis]

Did you try another browser? The below thread suggests that it is a chrome issue with cache.

http://wordpress.org/support/topic/gravatar-not-showing-please-help

[mormonssa]

Hmm, worth the try. But after clearing the cache in Chrome, force refreshing the page, and viewing in Safari, all default gravatars still showed broken.

[girlinparis]

Even after switching to mystery man and saving in discussion?

Hmm….I’m looking through WP core files to see if it’s there.

[mormonssa]

Yup, I’ve selected Mystery Man in Settings –> Discussion and saved, and even tried some of the other default Gravatars. Also have tried defining my own default gravatar image using the filter ‘bp_core_mysteryman_src’. No luck.

I’m able to see my Mystery Man image if I strip out the parameters and such from the generated URL: http://mormonssa.com/wp-content/plugins/buddypress/bp-core/images/mystery-man.jpg

Are you able to see it? Perhaps it could be a permissions issue with Gravatar not being able to access the file. I am on a client’s server for this project, and it’s not a web host I’ve used before. The directories permissions appear to be set to 755 and the bp-core/images/mystery-man.jpg file is set to 644, although I’ve tried setting it all the way up to 777 out of desperation.

[girlinparis]

Nope can’t see it.
I wonder if it’s the coming soon plugin. I mention this because when I click on your image link above, I can’t see it. I get a forbidden warning.

[girlinparis]

Didn’t know about the filter and using your own default avatar. Thank you, I may use that!

[SQadmin]

Hi,
We appreciate your help. Your answers were correct.
Indeed, right now you need to have at least 6 members registered so they style correct in the home carrousel.
Also we are trying to come up with a solution for adding members without having to log in

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[SQadmin]

Hi
We did some tests and it seems that the problem occures when the avatar is not reachable from outside. For example we encountered this when installing buddypress on a local domain, so maybe your images aren’t accessible to gravatar.

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[mormonssa]

Thanks for the help diagnosing the problem all. It is an issue of outside access. Until we launch this site, I am going to host a default image on an outside domain and use the Gravatar filter to assign it as the default for the development site:

function myavatar_add_default_avatar( $url ) {
return ‘http://outsidedomain.com/images/default.jpg’;
}
add_filter( ‘bp_core_mysteryman_src’, ‘myavatar_add_default_avatar’ );

[SQadmin]

Glad you figured it out.

Cheers

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