group/profile dropzone fails with “http error”

[cezar]

hi there,

cannot upload photos and covers for groups. fails with the error mentioned above.

any help appreciated. this is on localhost. i do have wp 4.6 though. and no rtMedia installed

C

[cezar]

i get a POST http://…/wp-admin/admin-ajax.php 500 (Internal Server Error)

[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[cezar]

[31-Aug-2016 10:21:51 UTC] PHP Notice: get_currentuserinfo is deprecated since version 4.5.0! Use wp_get_current_user() instead. in …/wp-includes/functions.php on line 3706
[31-Aug-2016 10:22:48 UTC] PHP Fatal error: Cannot use object of type WP_Error as array in …/wp-content/plugins/buddypress/bp-core/bp-core-avatars.php on line 924

[Laura]

Hello, do you have wordpress,theme and plugins updated?
Did you add any custom codes?
Try to deactivate plugins to see if it happens

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[cezar]

everything is updated
no custom code
using the child theme
no change deactivating plugins

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

This can be caused by various things like : you try to upload a photo larger than upload limit, you don’t have permission to write files on the uploads directory

Take a look here : https://buddypress.org/support/topic/members-cant-upload-avatars/

and here : https://buddypress.org/support/topic/wrong-avatar-folder/#post-174661

I don’t think it’s a theme problem… you can try to use a default wp theme to see if this problem it’s happened also with the wp default theme

Cheers

R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

What support service includes ? What not ?

[Author]

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