Having trouble accessing my Media Library after I installed the latest release

[LindaK816]

Hi Support,  I just installed the latest release of Kleo and now I am having problems with accessing my Media Library.  It displays OK but when I try to click on a specific item, the Attachment Details page is totally blank.  I’m actually not sure the PDF files that I uploaded actually took either because I just tried to view one and it is blank.

Your help is greatly appreciated!

Thanks,

LindaK

[Laura]

Helio, please make sure all plugins are updated at plugins section and at Appearance – install plugins
If you can share access I can also check it out for you

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[LindaK816]

Thanks Laura – I needed to update 4 plugins so thanks for reminding me about that! I completed the update and then tried re-uploading a PDF file and thankfully it did not crash the site when I went to view it (like yesterday) but it won’t display it. The file in question is called: atlee-left.pdf. Please log in using:

https://www.treyburn.org/wp-admin/
Laura7
@)p)*BW)ZNZTlPthvMtY42@K

Thanks for your help here!
Linda

[LindaK816]

Hi Laura, I have updated all my plugins and yesterday I was able to upload an image and was able to insert it into a page which was very good! However I still can’t upload a PDF file and use it. I provided log in credentials above so you can check.

Thanks again for your help!
LindaK

[Laura]

Hello, I think this issue could be related to some known bugs of the new version of buddypress, can you downgrade to buddypress 2.9 and see if that works?

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[LindaK816]

So when you say buddypress, do you mean both bbPress which I have 2.5.14 installed and active and BuddyPress 3.0.0 installed but inactive. I imagine you are referring to BuddyPress – however does an inactive plugin cause problems?

How do I get to the 2.9 release?

Thanks!
Linda

[Laura]

Hello, try by uninstalling it, it resolves it?

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[LindaK816]

Hi Laura – OK I did what you said and deleted both BuddyPress plugins but it did not solve the problem : ( Do you have any other ideas or should it be escalated to a higher technician? I really need to be able to upload PDF files onto my site.

Thank you,
Linda

[LindaK816]

Hi again – so I don’t have any BuddyPress installed at the moment. How do I get the 2.9 release? Would that possibly resolve the problem?

Thanks again for all your help!
Linda

[Laura]

Hello, checked now and i see them correctly, you may not be able to read pdf there as wordpress does not have a pdf visualizer, but any picture should display fine

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[LindaK816]

I’m sorry to say that it is still a problem. If you go to the page: https://www.treyburn.org/architecture-modification-application/ and page down where it says “Select your Model” – the first button called “ATLEE-L” is attached to a PDF file and it will not display. If you click on it, you are brought to either 404 Not Found or a Post page called atlee-left “Leave a reply.”

I am unable to do anything with any PDF files once I upload them. I cannot edit them or insert them or display them. If I click on VIEW for atlee-left-2.pdf it brings me to the post page. If I click on edit it brings up a page that says Edit Media, Permalink: https://www.treyburn.org/atlee-left-3/. It’s very confusing. I can’t get anything to work with it.

Thanks for getting back to me.
Linda

[Laura]

Hello, it works correctly, but you are adding it wrong, at your button, do not link to the attachment, link to the PDF link.

for example, yours is https://www.treyburn.org/wp-content/uploads/2018/04/atlee-left-2.pdf
If you go to Media Library and click on a PDF, do not click edit, just copy the URL of the item, which should end in a .pdf and use it as the url of the button. I just tested and works great, i was able to see the pdf

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[LindaK816]

So strange – that is what I usually do but was not able to do so because the theme wasn’t letting me grab the URL. Whatever happened, it appears to be fixed now : ) Maybe when I upgraded to the new Kleo release and deleted BuddyPress and added it again – that fixed the problem?

Thank you for your patience and your help; it’s always very much appreciated!!

Best,
Linda

[Laura]

I am happy that you can do it now 🙂 I am always happy to help so do not worry 🙂

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[LindaK816]

Hi Laura – I see that I have another release to update. Should I be nervous? Will I need to delete all BuddyPress plugins again and re-add them?

Thanks,
Linda

[Laura]

Check the changelog of the new release to be sure if it touches things that you do not want to update, and keep a backup of the other version just in case

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