Having trouble accessing my Media Library after I installed the latest release

[LindaK816]

Hi Support,  I just installed the latest release of Kleo and now I am having problems with accessing my Media Library.  It displays OK but when I try to click on a specific item, the Attachment Details page is totally blank.  I’m actually not sure the PDF files that I uploaded actually took either because I just tried to view one and it is blank.

Your help is greatly appreciated!

Thanks,

LindaK

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[Laura]

Helio, please make sure all plugins are updated at plugins section and at Appearance – install plugins
If you can share access I can also check it out for you

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

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[LindaK816]

Hi Laura, I have updated all my plugins and yesterday I was able to upload an image and was able to insert it into a page which was very good! However I still can’t upload a PDF file and use it. I provided log in credentials above so you can check.

Thanks again for your help!
LindaK

[Laura]

Hello, I think this issue could be related to some known bugs of the new version of buddypress, can you downgrade to buddypress 2.9 and see if that works?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

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[Laura]

Hello, try by uninstalling it, it resolves it?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

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[LindaK816]

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[Laura]

Hello, checked now and i see them correctly, you may not be able to read pdf there as wordpress does not have a pdf visualizer, but any picture should display fine

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

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[Laura]

Hello, it works correctly, but you are adding it wrong, at your button, do not link to the attachment, link to the PDF link.

for example, yours is https://www.treyburn.org/wp-content/uploads/2018/04/atlee-left-2.pdf
If you go to Media Library and click on a PDF, do not click edit, just copy the URL of the item, which should end in a .pdf and use it as the url of the button. I just tested and works great, i was able to see the pdf

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

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[Laura]

I am happy that you can do it now 🙂 I am always happy to help so do not worry 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

This reply has been set as private.

[Laura]

Check the changelog of the new release to be sure if it touches things that you do not want to update, and keep a backup of the other version just in case

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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