Having trouble with too much white space when website is viewed on a iPad

[LindaK816]

Hi Support,  Was hoping you could help me with removing all the extra white space when viewing my site on an iPad and Smart Phone.  The white space is at the top when the nav menu gets converted to a toggle.  I have attached a snapshot.

Thank you!
LindaK

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[Laura]

Hello, its related to the custom css, i can wrap it for desktop only so the mobile shows fine, can you share admin credentials?

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Laura Solanes - Graphic Designer and Web Designer

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Always happy to help you 🙂

[LindaK816]

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[Laura]

Hello, sorry for the delay, i added some css to your quick css, please copy all quick css and add t to style.css at Appearance > Editor > Style.css as its safer there

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

Hi Laura,

Thank you for that!! It looks so much better : ) The only problem is that my toggle menu is not showing in the portrait view on the iPad and not showing on either view on my Smart phone. Any thoughts?

Thanks again!
LindaK

[Laura]

Hello, i tried to login but i couldn’t, can you check the credentials?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

This reply has been set as private.

[Laura]

Hello, i’m sorry i am still getting an error with the password

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

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[Laura]

Hello, tested with ipad but i didnt see too much white space, can you share a screenshot of how does it look? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[LindaK816]

Hi Laura – yes I believe you added css which made it much better but now I do not have my toggle menu. Any thoughts on how to get that back?

Thank you!
LindaK

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

That it’s so odd, try to update them to latest version if you don’t have it and,

I think that it’s caused by customizations from quick CSS, can you copy all those and save it for later use then remove it from the theme and test if it behaves normally.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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