Having trouble with too much white space when website is viewed on a iPad

[LindaK816]

Hi Support,  Was hoping you could help me with removing all the extra white space when viewing my site on an iPad and Smart Phone.  The white space is at the top when the nav menu gets converted to a toggle.  I have attached a snapshot.

Thank you!
LindaK

[Laura]

Hello, its related to the custom css, i can wrap it for desktop only so the mobile shows fine, can you share admin credentials?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[LindaK816]

Hi Laura – thanks for getting back to me! I set up a login for you userid: LauraRadu, password: Ia5TU)#$RKL3HN1khtJYJmRV You may access the login at: http://www.treyburn-test.org/wp-login.php

Also I noticed some strange formatting on my Home page at: http://www.treyburn-test.org/ when viewing on the iPad portrait view and on my SmartPhone – right below the logo where there should be a callout box “Welcome! Treyburn HOA …” It gets chopped. Is this also conflicting css?

Thank you!
LindaK

[Laura]

Hello, sorry for the delay, i added some css to your quick css, please copy all quick css and add t to style.css at Appearance > Editor > Style.css as its safer there

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[LindaK816]

Hi Laura,

Thank you for that!! It looks so much better : ) The only problem is that my toggle menu is not showing in the portrait view on the iPad and not showing on either view on my Smart phone. Any thoughts?

Thanks again!
LindaK

[Laura]

Hello, i tried to login but i couldn’t, can you check the credentials?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[LindaK816]

Hi Laura – sorry for your trouble! I checked your ID and the email was incorrect. Either way I reset your password – so here’s the login credentials:

http://www.treyburn-test.org/wp-login.php
USERID: LauraRadu
PSWD: TyBnN28*?x
Email: support-site@seventhqueen.com

Thank you!
LindaK

[Laura]

Hello, i’m sorry i am still getting an error with the password

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[LindaK816]

Gosh sorry for the delay – was on vacation and then swamped when I returned. Sorry about the password – not sure what it going on.

I deleted LauraRadu and re-created an ID for you at:

http://www.treyburn-test.org/wp-login.php

Login ID: Laura7
pswd: poppy28*Sq
Admin privledges

Thank you for all your help!
LindaK

[Laura]

Hello, tested with ipad but i didnt see too much white space, can you share a screenshot of how does it look? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[LindaK816]

Hi Laura – yes I believe you added css which made it much better but now I do not have my toggle menu. Any thoughts on how to get that back?

Thank you!
LindaK

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

Hi,

That it’s so odd, try to update them to latest version if you don’t have it and,

I think that it’s caused by customizations from quick CSS, can you copy all those and save it for later use then remove it from the theme and test if it behaves normally.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

Posts