Header section (PROBLEM)

[leonardoarias]

Hi @abe

Something weird happens with the header when I refresh the page (using the refresh button in the google chrome browser).

The header is supposed to be like the attached image: 00-good.jpg

But sometimes the page loads with a “tiny” header. Please check image: 00-bad.jpg

It seems to just happen with google chrome. I tested in Firefox and in Safari, and the problem doesn’t happen. I tested with 3 accounts and the problem is persisting.

Check this one minute video to understand the problem in much more detail:

http://screencast.com/t/Y1zq1bJGroA

Please advise. Thanks!

Attachments:

You must be logged in to view attached files.

[leonardoarias]

Here is the other attachment.

And please, if other users have found a solution for this, I would really appreciate your collaboration. Thanks.

Attachments:

You must be logged in to view attached files.

[leonardoarias]

hey @sharmstr

If you have a minute, can you check if this issue happens to you? Thanks friend.

[sharmstr]

I think I’ve seen it once in Chrome… maybe. I’ll keep an eye out. I’m chasing a similar Chrome issue but with the title bar. If you refresh a page when the title bar is already hidden, when you scroll back up, the title bar is tiny.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[leonardoarias]

Yes, I have seen the same too. Weird. Since a lot of people use Chrome, its an important problem to solve.

[sharmstr]

Its actually low on my list. I doubt many people will be scrolling half way down then hit f5. I do it since I’m developing. I could be wrong. Your first issue is way more important.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[leonardoarias]

Still haven’t been able to figure this out. Hope SeventhQueen support can comment on this issue. Thanks.

[Catalin]

Hello,

Sorry for late reply. please send me admin credentials for your website… reply as private for security reasons.

10x,
Catalin

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[leonardoarias]

This reply has been set as private.

[Abe]

Hi @leonardoarias
Try to replace the content from wp-content/themes/kleo/assets/js/app.js with the content from the attached file

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

Attachments:

You must be logged in to view attached files.

[leonardoarias]

Hi @abe

Thanks, this fixed the problem! Glad you guys figured this out 🙂

Have a great rest of the week!

[Author]

Posts