HELP! Update wrecked our profile icons!

[broadsword]

Hi there,

We just updated to the latest version of the Kleo theme, and now we’ve got some super-weirdness on individual profiles. Most of our icons are gone, and the one that remains is a Chinese (I think) character.

Please see the attached screen shot! This was captured in the current version of Chrome, BTW.

How do we fix this???

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[Laura]

Hello, please share a link to the affected page 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

Hi Laura,

You should be able to see see that page here:

http://www.myselfdefensetraining.com/members/administorator/profile/

[broadsword]

Testing @Laura – any ideas?

[sharmstr]

You need to flush your cache/cdn after updating. Your site is throwing 404 errors from your cdn.

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This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[broadsword]

Got it, thanks…

[broadsword]

Ok, we cleared the cache and the CDN and here’s what WP-Engine said once we did that, @sharmstr

“Hmm, so even with the CDN completely cleared, it doesn’t appear to be helping. Also, when I check the server itself, this is due to the files missing completely. So this doesn’t appear to be a CDN issue, but rather the files actually not existing.”

[broadsword]

They also said this:

“Okay, This is one of the files that is missing:

wp-content/themes/kleo-child/assets/css/plugins.min.css”

We just a full

[broadsword]

Sorry, we just did a full theme update, so not sure why we’d be missing wp-content/themes/kleo-child/assets/css/plugins.min.css – where can we find that?

[sharmstr]

/assets/css/plugins.min.css shouldn’t be in kleo-child. Looking at the source code again and all of your files are being served from kleo-child. They shouldn’t be. kleo-child is only for changes.

You should have 2 themes installed.

Kleo: This should have *all* of the files and shouldnt be active. BUT IT NEEDS TO BE INSTALLED
Kleo Child: At a mininum it should only have 2 files. styles.css and fucntions.php. IT SHOULD BE ACTIVE.

How did you update? Did you ftp the files to the kleo child folder instead of the kleo folder like you should have?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[sharmstr]

The missing file is in the correct location: http://15bci6416bo9npz9p1ez7k96.wpengine.netdna-cdn.com/wp-content/themes/kleo/assets/css/plugins.min.css

It really looks like you guys updated wrong. Kleo-child should NEVER be updated. Only Kleo.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[broadsword]

We definitely did not update Kleo-child, just Kleo – and we did it with the themeforest API key method.

However, the theme developer who put Kleo-child together probably included *everything* from Kleo, because he’s an idiot.

So, @sharmstr – you’re saying we should remove plugins.min.css from the Kleo-child theme, correct?

[sharmstr]

I havent made any suggestions nor will I. I have no idea what changes your dev made. Read what I said again. By default ALL files should be in kleo and only style.css and functions.php should be in kleo-child. There’s no reason to have any other files in kleo-child UNLESS they were changed for some reason.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[broadsword]

Got it. Thanks.

[sharmstr]

Let me know when you get it sorted or if you have specific questions. I’m afraid of giving you a generic response is all. 🙂 Good luck.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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