Homepage does not load in iPad

[fcardo]

My page is not loading in the iPad. It keeps on loading and loading but never opens full. the page works ok with iPhone and computer.

[Radu]

Can you provide the url of that page ?

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[fcardo]

I replied by e-mail but it seems didn’t reach you – http://www.24x7comunicacao.com.br.

[Radu]

Hi,

I’ve see that your site it’s ok on IPAD ( see attached pictures )

What version of IOS and IPAD do you use ?

Regards

RAdu

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[fcardo]

Yours are ok, but ours, not.

we have two iPad2, 8.4 version iOS. both them show the same problem, don’t load all the site.

[Radu]

Hi,

1. Make sure that is not a caching issue by clear your cache ( tutorial here )

From what browser have you tested the sites ?

I will re-test your site tomorrow from an iPAD2

Let me know if the clearing cache solve the problem.

Cheers

Rdu

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[fcardo]

I did it already in the iPad2. Didn’t work. Brings the message that a problem happened while loading the page and it had to be reloaded.

All other web browsers – IE, Chrome, Firefox are ok. The same for the smartphones with iOS – IPhone 5S. works perfectly.

iPad is the problem.

[Radu]

Hi,

I’ve tested again and i cannot reproduce the error, ca you provide a video or a screenshot ?

Regards

Radu

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[fcardo]

Better send the video since this is process not a picture.

[Radu]

Hi,

This is your site behavior from my side on IPAD.

https://drive.google.com/file/d/0B0Lpn9mr-a-8M2hQanRqWFl1eVU/view?usp=sharing

Can you try to open your site in private mode ?

Also if the issue not disappear, tell me model number of your tablet.

Cheers

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[fcardo]

Radu, it worked now. It was a iOS problem.

thanks for your support!

[Radu]

You’re welcome,

Also don’t forget to rate our theme on Themeforest and give it 5 stars 🙂

http://themeforest.net/downloads/

Best regards

Radu

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