Hotmail

[salvadorram]

I just bought the theme and I think that is really good, but the problem that I have is that when a user create an account, if the email is from hotmail it doesnt send the confirmation email and is not spam or nothing. how can I solve this ?

[Kieran_SQ]

Hi,

Thanks for reaching out about email issues that you’re having. BuddyApp doesn’t generate or send any emails through WordPress, BuddyPress etc which means that the issue is either your server is not sending to Hotmail addresses or more likely you’re getting registered as spam by Hotmail’s anti-spam system.

You will need to contact your hosting provider and ask them to review or send you the mail error logs, look for failures to send, returned and returned as spam. You should also run your domain name through a spam checker, if you fail this test you should work with the company behind the spam list to meet their requirements.

If it looks like spam will be an issue for you going forward with Hotmail addresses then you should look into offloading your email from your server with services like SendGrid who will send the message from their own servers and IP’s via an API.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Just as an update, I ran your domain through a spam checker and you have at least one hit as spam.

spamsources.fabel.dk Listed http://www.spamsources.fabel.dk/

You can test this here https://www.ultratools.com/tools/spamDBLookup, this list is not exhaustive but will give a good indication of your external reputation.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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