This topic has 10 replies, 2 voices, and was last updated 6 years by Kieran_SQ.

  • Author
  • #187015
     peterhs
    Participant

    Hi there.

    There’s a weird problem with the mouse over effects in Essential Grid.

    Firefox: If the mouse pointer is over an object in my grids while the page is loading, the grid item is no longer interactive.

    Chrome: same problem but hardert to trigger. Here the mouse pointer apparently has to move slowly and not too fast to trigger the problem.

    I tried submitting the bug at the developer’s site, but they don’t even offer a contact solution for bug reports, when the plugin came as part of a theme bundle. I can understand not offering support for bundled plugins – but not accepting bug reports is a little past my comprehension.

    Anyway. What’s the best way to proceed here?

     

    Cheers,

    Peter

     

    #187017
     Kieran_SQ
    Moderator

    Hi,

    Thanks for reaching out about issues your having with Essential Grid, I am trying to test this out on load but I am constantly met with the popup window titled ‘Connect with other awesome positive people. Be the difference.’ and I am unable to see the issue.

    Please can you do the following for me

    – Disable the popup
    – Let me know which page the issue is present on
    – Update KLEO and K Elements to the latest version
    – Update Essential Grid to the latest version via WP Admin > Appearance > Install plugins

    Thanks,

    Kieran

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    #187137
     peterhs
    Participant

    Hi Kieran,

    thanks for the quick feedback.

    I have tested the issue in a test install to rule out a couple of options.
    The problem is not related to:
    – WordPress 4.9.2
    – Kleo/K Elements – (tested Essential Grid with TwentySixteen)
    – Multisite
    – a specific skin in Essential Grid
    – lazy load options in Essential Grid
    – any other plugins
    – source type for Essential Grid (haven’t tested stream as an option – but I doubt it will change anything)

    Final test: all plugins and themes up to date. Only plugin enabled: Essential Grid.
    Firefox: any grid item where the mouse pointer is hovering over it while the page is loading will break the overlay effect for that grid item.
    You can test here: http://www.zinzino.rocks

    This is a pure Essential Grid bug.

    Cheers,
    Peter

    #187138
     Kieran_SQ
    Moderator

    Hi Peter,

    I see the issue now that you’re referring to. Could you please leave a comment on the link below for ThemePunch on the product page letting them know the exact issue (as detailed above), that it is regardless of the theme and also please let them know the exact skin you’re using.

    https://codecanyon.net/item/essential-grid-wordpress-plugin/7563340/comments

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #187140
     peterhs
    Participant

    Hi Kieran,

    wow – Sunday. And feedback in 5 Minutes? Thanks 🙂

    I’ve left a comment at Codecanyon. So fingers crossed ThemePunch reads them.

    Cheers,
    Peter

    #187141
     peterhs
    Participant

    Oh, I have another issue – it might be Essential Grid related but it rather looks like it is an issue between WPBakery Page Builder and WordPress 4.9.x

    The problem first popped up for me when I was trying to make changes to a Essential Grid in a Page Builder page: I couldn’t change the grid through the wysiwyg backend editor. It looks like this is affecting a lot more than just Essential Grid integration. Feels like parts of the js are not being executed properly anymore.
    Haven’t spent much effort tracing the issue yet but google suggests there might be a general issue for WordPress 4.9.2 + WPBakery Page Builder + certain themes

    Just thought I’d ask. Maybe worth another thread in the forum?

    Cheers,
    Peter

    #187143
     Kieran_SQ
    Moderator

    Hi,

    No worries 🙂 Thanks for leaving a comment, please let me know when they get back to you about this.

    With regards to your other issue, does this happen only when trying to edit an essential grid element in WP Bakery or does this happen with other elements too? If you’re running PHP version 5.X please upgrade to 7.0 or 7.1, if you’re running version 7.2 please temporarily downgrade to 7.1 or 7.0 and test again.

    If you’d like me to look into this further please update this ticket, in a private reply, with newly created admin credentials.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #187145
     peterhs
    Participant

    Just double checked: both the main site where the problem occured and the test site I was using are running php 7.0
    But I had no problem on the test site with entering a new Essential Grid into the WPBakery editor. But still shitloads of options to test to narrow down the error. E.g. I don’t think my test site is running the newest version of Kleo which the main site is. Also main site is multisite whereas test site is a single site install. And the editor was working fine in the past on mainsite too.

    At the moment it’s only a minor problem so low priority and not quite in the mood for debugging. I’ll keep an eye on it and if I find more clues I’ll come back to you on that one.

    I’ll definitely keep you posted on ThemePunch feedback for the Essential Grid issue.

    Cheers,
    Peter

    #187146
     Kieran_SQ
    Moderator

    Hi Peter,

    It may be worth updating KLEO, K Elements, WP Bakery and Essential Grid on the other site as there were several fixes for various issues- including version incompatibilities.

    Keep me posted.

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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    #194411
     peterhs
    Participant

    Hi Kieran,

    got completely sidetracked and forgot to post the results:

    I finally got a hold of Themepunches support – which is a mess. At least for plugins that came in a bundle with a theme.

    Anyways – they said it was known bug and it would be fixed in the next update (in February I think)
    I’ve installed the latest update of Essential Grid that you made available and the problem still persists. So hurray for that.

    Manually fixing it would require some custom js script checking time stamps and then only making the grid visible once it has finally loaded. Which felt a little excessive and just a little out of my comfort zone in js at the moment. Luckily Essential Grid has a function that seems to do the trick.

    So as a current workaround for the issue:
    Go to Ess.Grid>Ess.Grid>YourGrid>Spinner. There you can choose to enable “Hide Markups before Load”. This changes the rendering behaviour in the browser enough to avoid the mouseover problem on page load. Seems to work with or without a selected spinner. Only trouble is that the div that contains the grid doesn’t have a set height that will fit the grid. So the container starts at pretty much 0 height and then slides to the needed height – which looks pretty bad on a startpage. But grabbing the containing div and giving it a min-height possibly for every breakpoint fixes that too.

    Not too happy about the outcome but as long as it works…. fingers crossed that a future update won’t break the workaround.

    Cheers,
    Peter

    #194415
     Kieran_SQ
    Moderator

    Hi Peter,

    I’m sorry the fix (workaround) they issued wasn’t satisfactory. I can see they have released an update for Essential Grid (2.2.4) that states “Fixed loading issues when used with ajax page loading theme in printed JS
    ” – it’s not clear what that means so it could be a fix for your issue.

    I’ve asked the core developer of KLEO to push the new update for Essential Grid into the theme and it should be available in the next 24hrs via WP Admin > Appearance > Install Plugins. It may be worth testing this out on a local install or staging site to see if it fixes any issues for you.

    If you have to do the tests on your live site make a full backup of the Essential Grid plugin at version 2.2.3

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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