This topic has 11 replies, 2 voices, and was last updated 8 years by Laura.

  • Author
  • #97893
     paulstrobel
    Participant

    Dear Team,

    i accidentially deleted the user “sweetadmin”. Now the whole landing page doesn’t look normal any more, it doesn’t show the search fields but a “hello world” site, the backend seems a bit messed up as well.

    Can you help me how I can recover this user?

    There is also backups of the database, can we extract it from the backup?

    Please let me know how to fix this fast, we want to present our site the day after tomorrow.

    Thank you in advance 🙂

    Paul

    #97895
     paulstrobel
    Participant

    I tried to follow the instructions on this site:
    https://archived.seventhqueen.com/forums/topic/lost-register-and-activate-site

    I added a page “register” and “activate” and chose them in the buddypress page settings, but it doesn’t work.

    Can you help me?

    #98040
     Laura
    Moderator

    Hello, the problem is that after deleting the user, you deleted all pages made by this user, so you need to import the pages again, and everything the user created. If you do have a backup of the database, import the backup so you can recover the user and all pages.
    If you share the backup and hosting access i can import it for you

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #98188
     paulstrobel
    Participant
    This reply has been set as private.
    #98257
     Laura
    Moderator

    Hello, do not worry about the translations, the database doesnt have nothing to be with the translation files, they will be there still
    Will let you know once its done

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #98344
     paulstrobel
    Participant
    This reply has been set as private.
    #98409
     Laura
    Moderator

    Please share again the database as the link is broken 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #98430
     paulstrobel
    Participant
    This reply has been set as private.
    #98627
     Laura
    Moderator

    Hello, sadly i cannot access to your hosting, please share with me what i need to access phpmyadmin 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #98743
     paulstrobel
    Participant
    This reply has been set as private.
    #98832
     paulstrobel
    Participant
    This reply has been set as private.
    #99037
     Laura
    Moderator

    Hello, sorry for the delay, i am happy that you could fix it 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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