I can not upload the theme on my wp platform

[sohappyme1]

Dear Sir/Madam,

I have purchased your Sweet date theme, but have no succsses of uploading it  on WP platform whatsoever. I have only tried to uplod sweetdate.zip file and then was going to upload sweetdate-child.zip, but nothing would happen. It keeps coming up with ‘try again’ or it would say that ‘interenet connection has timed out’ even though it is perfectly fine and I can do whatever else on it, like watch movies, download, etc would not get this problem, it only happens when I try to upload the theme. I would really appreaciate some help, please.

[Laura]

Hello, please try using FTP, at your hosting provider you will find file manager or FTP Account, you can use both, upload the .zip files and then extract the content at wp-content/themes

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[sohappyme1]

Hi,
Thanks Laura. Worked:)
Regards

[Laura]

Yay glad it worked 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[amandaquist83]

Hello, what do you mean the FTP server? I purchased the theme yesterday and am getting that same error as well. Thanks

[Laura]

Hello @amandaquist83 at your hosting cpanel, you should see a File Manager, usually the site files are at public_html just find wp-content/themes and drop the .zip files of the main theme and child theme then extract them there 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[amandaquist83]

Hello Laura, I figured it out. The problem I am now having is the “men seeking women” “body type” or any of the fields at all are showing like they should in my website or in my WordPress backend. Can you please help me with this problem

[Laura]

Hello, how are they showing? Can you share a screenshot?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[amandaquist83]

Hello Laura, I figured it out. Now the only problem I’m having is that my email confirmations messages are not sending to new users. All my email settings look to be set up properly. Any solutions?

[amandaquist83]

Hello Laura, users still not receiving confirmation messages when starting a new memberhsip. Any solutions please?

[Laura]

Hello, please try an SMTP plugin or contact hosting provider as this is related to php mail 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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