I cant get the update

[ScotKinney]

I’m getting a message that says: Download failed. Forbidden So I went to Theme Update and saved my API Key etc. Then back to Dashboard>Updates, checked the box and clicked Update Themes, then I get this error: An error occurred while updating Kleo: Could not create directory. I’m running this on a Windows server and the Themes directory permissions are pretty wide open. I’m having no other issues with other plugins nor the theme the first time I installed it.

[Laura]

Hello, you can try uploading kleo folder in your ftp file manager and replace it for the old kleo folder (not child theme )

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ScotKinney]

I don’t see the updated version on ThemeForest.

[Laura]

Hello, just re-download kleo and you will get the most recent version

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ScotKinney]

ok, got it and replaced the old version. Do I have to do anything so the dashboard realizes I have the latest version?
It’s still telling me I need to update.

[Laura]

Hello, can you share admin credentials? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ScotKinney]

This reply has been set as private.

[ScotKinney]

oops, http://www.alterverse.com btw

[Laura]

Hello, you need to delete the old kleo folder, as its appearing as 2 themes, i activated v3.0 so just delete the old one and the update notice will be fixed

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ScotKinney]

ok, I deleted it but now a bunch of my settings are gone it looks like. Any way to easily get them back? The menu bar and the buttons and various colors are all out of whack. The icon, the logo etc. are missing. My quick css stuff went missing too…lol Luckily I copy and saved that off to the side just in case. It looks like I’m going to have to change everything back.

[Laura]

Hello, all your changes should be made to child theme, not main theme, also you can export quick css from import / export option.
Best would be to switch to before deleting it, export your settings and then import them in the new

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ScotKinney]

I made my changes in the editor under Theme Options. Isn’t that where it’s supposed to be done?
I got my quick css because I saved it in a text file before I updated.

Ahh, it looks like you activated my main theme not the child theme, is that the problem?

[ScotKinney]

Should I just activate the child theme then? I’m a little afraid to do it…lol

[ScotKinney]

What is the Go Pricing plugin the theme says it recommends it but there’s not a link.

[ScotKinney]

OK, I switched to the child theme and now most everything is back to normal.
Still wondering what Go Pricing plugin is though.

[Laura]

Just some plugin compatibility we added 🙂 It make your pricing tables look good

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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