I can’t Install the Theme

[makaryus]

Hi,

I have recently purchased your Kleo Theme. However I can not install the theme. When I uploaded kleo.zip file, I get 500 internal error. Please see the attached file to see the error.

Can you please help me, how can I solve this issue?

[makaryus]

Attachment.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi @Makaryus,

On Themeforest did you download the “Installable WordPress file only” or did you download “All files & documentation”.If it’s the latter you have to unzip the file and navigate to the theme files.

If you have access to FTP you can always extract the KLEO theme folder contents and upload to /wp-content/themes/kleo/

Let me know if this helps or if you need more assistance.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[makaryus]

Hey,

Thank you for your reply. This time I have tried to upload the zip file from FTP and it has worked.

[Kieran_SQ]

Hey @makaryus,

Glad you got it sorted out 🙂

Have a great day,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts