I have problems with the photo album on the profile page

[johnnathan]

I have problems with the photo album on the profile page..
How can I get this right?

[sharmstr]

The image link is broken

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[johnnathan]

Sorry hopefully he doing it now.

Website link of the image

[sharmstr]

I can see the image now, but I’m not sure what the issue is. If I go to your website, everything looks fine. In your example image I can see the popup, but that’s not happening when I go to your site.

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[johnnathan]

He does it awesome 😀

WP-panel – RtMedia – Settings

[Abe]

Yes you need to enable the lightbox in RtMedia – Settings – Use lightbox to display media. That will enable your media lightbox here: http://dimelo.nl/members/johnnathan/media/

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[sermsak]

Hello

I’m enable rtmedia as see in attached file.
When i’m click at media button, it don’t display sub_menu.
It’s display only “Member Login” please see attached file.

Please help

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[sharmstr]

I would check your pmpro setup, but your server is throwing 404 errors on admin-ajax.php. You’ll need to address that.

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[sermsak]

Hello sharmstr

I am temporarily unlock it now.please check again

Thank you

[sermsak]

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[sharmstr]

@sermsak – cant help. you site isnt loading.

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[sermsak]

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[sharmstr]

Again, its not loading for me. Just waiting…….

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[sharmstr]

In the meantime, have you disabled all plugins? Does it work with another theme activated?

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[sermsak]

Hello sharmstr

I will test it now.

Thank you

[sermsak]

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[sharmstr]

Dont disable the Kleo packaged plugins. Disable any extra plugins.

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[sermsak]

Hello sharmstr

I’m disable any extra plugins.but it still have the old issue.i’m test this action more than 10 times.it’s always display – Member Login (please see attached file)

Any links it’s work fine, only the links which have the relate with users profile is too slow and many time it’s display “No data received”.

The information of my database as below:
– wp activity, the records = 2,255,004
– wp bp_xprofile_data, the records = 58,237,039
– wp options, the records = 31,453
– wp postmeta, the records = 8,361,048
– wp posts, the records = 4,179,357
– wp rt_rtm_media, the records = 4,178,971
– wp usermeta, the records = 40,627,879
– wp users, the records = 2,239,311
85 table(s) Sum 120,114,350

May the issue it’s make from this or not ?
Please help.

Thank you

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[sermsak]

Hello

After waiting to fix this issue.
May kleo team have the solution to install the new plugins instead of rtmedia.
And the new plugin it’s compatible with kleo theme.
Please suggestion

Thank you

[Abe]

Please update your theme and the required theme plugins and disable any others that don’t come with the theme since as you can see from our demo that doesn’t happen so it is definitely something wrong with your settings, setup, etc

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[sermsak]

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[sharmstr]

I was finally able to log in. Though, this doesnt solve your issue, you cant have any content on buddypress reserved pages. You had a login shortcode on your members page that I removed.

Also, you Visual Composer was out of date. I updated that.

You need to update to Kleo 2.4.1. Then see if you still have the issue.

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[sermsak]

Hello sharmstr

I’m already update to Kleo 2.4.1,and still have the old issue but the wording “Member login” it’s gone.(please see attached file)

Please help

Thank you

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[sharmstr]

Member Login is gone because as I said, I removed that shortcode you put in there.

As a test, I enabled the WP 2014 theme and the media page still didnt work so its not Kleo related. You need to contact rtMedia now: http://community.rtcamp.com/c/rtmedia

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[sermsak]

Hello

I’m already bought Kleo and Sweetdate for my 2 site.
Now, i’m testing the issue by install Sweetdate instead of Kleo. and the issue is fix.
(Please see attached file)

But this site is Dating site,and i need to used Kleo because i need my 2 site is different.
Please consider to help to fix this too

Thank you

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[sharmstr]

I enabled kleo and k-elements and your media tab is working.

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[sermsak]

Hello sharmstr

Thank you so much for your help.

But after it’s work fine, i’m deleted Sweetdate and Sweetdate Child folder as i don’t need junk folder on the hosting. And the issue come back again.

Now, i’m install Sweetdate and Sweetdate Child again (But don’t import Demo of Sweetdate) and still have the issue.

What happened ? i must to have 2 Theme on my site. correct ?

Please help

[sermsak]

Hello

Now my site it’s work fine.Only the every menu of Member Profile page have the issue.
I’m update new rtmedia a hour ago.But it’ve load very too slow and then display only “No data received” and this issue happened only in all menu of Member Profile page.
But another links on my site it’s work fine.

Again, What is the solution to install the new plugins instead of rtmedia.
And that new plugin it’s compatible with kleo theme.
Please suggestion

[sermsak]

Hello

After i contact many time with rtmedia support team and they have a great support same Kleo support team.
And their suggestion as below:

1.It seems like a Kleo theme issue. We have tested your site by just previewing a temporary url of twentyfourteen theme http://cookkoo.com/members/mixmind/media/?preview=1&template=twentyfourteen&stylesheet=twentyfourteen&preview_iframe=11 and the media tab loading fine.

The possible problem looks like this query found here by query monitor plugin.

SELECT MIN(us.ID) FROM wp_3tvcbc_users us JOIN wp_3tvcbc_bp_xprofile_data bp ON us.ID = bp.user_id JOIN wp_3tvcbc_usermeta um ON um.user_id = us.ID WHERE um.meta_key = ‘last_activity’ AND us.ID > 1 bp_next_profile()- kleo_bp_add_profile_navigation() do_action(‘bp_after_member_body’) load_template(‘~/wp-content/themes/kleo/rtmedia/main.php’) RTMediaRouter->rt_replace_the_content() apply_filters(‘the_content’) the_content()
We are not much sure about this, but if you provide us FTP or SSH access of your server, we can debug further and let you know exact cause.

2.We have deactivated rtMedia plugin on your site, but still the slow page load issue on members page http://cookkoo.com/members/nerllysandis1170356/1 and http://cookkoo.com/members/anna1769679/. And its pointing the same query and function from kleo theme. Please see attached image.

Please help

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[sermsak]

Sorry,i am resent better attached file

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[sharmstr]

That’s the query for the member navigation (next / previous)

Put this in your childs function.php file to disable it .

COPY CODE

function bp_next_profile($current_id)
{
   	return;
}

function bp_prev_profile($current_id)
{
   	return;
}

And this in your child css

COPY CODE

.pagination-sticky {
  display: none;
}

And see if it helps. I’m guessing the query is slow/large because of the amount of members you have.

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[sermsak]

Hello sharmstr

Your suggestion is help, now the issue is FIX. and work very great.

(And see if it helps. I’m guessing the query is slow/large because of the amount of members you have.)
Now, from your help above. I think the amount of huge member don’t have the problem with Kleo Theme.

Thank you so much again.

[Author]

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