This topic has 7 replies, 2 voices, and was last updated 7 years by Laura.

  • Author
  • #204178
     rainer1667
    Participant

    Hi there,

    we are using your theme for several of our webstites. One, rainerperaus.com has a problem since we switched to ssl – we think it started at that time – the icons are not on front page are no longer shown. The files are there, but we cant fix the problem. What is wrong? Could you debug and tell what to do?

    Thanks, Rainer

    #204218
     Laura
    Moderator

    Hello, try the plugin Really Simple SSL. Maybe some files are not being loaded because the SSL is not fully integrated

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #204243
     rainer1667
    Participant

    Hi, thanks for the answer. I installed and did some test with the ssl app, but nothing changed, also no major failures were reported. Our IT consultant did some how he called “light” debugging, but told us that he can´t see where the problem really comes from cause he can´t go into all the code from the theme, so see where the link/match is broken. He dit some “shortcut” fix as he told me, but after the 1st update last week or so, it was (as told form him) gone and the same problem again. So what could we do – could you analyse the probleme if I provide you a admin accout for the site?
    Rainer

    #204326
     Laura
    Moderator

    Hello can you share access so i can check it out?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #204346
     rainer1667
    Participant

    Hi Laura,
    see the info attached.

    #204404
     Laura
    Moderator

    Hello, the issue was W3 Total Cache, i suggest using SUPER CACHE instead

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #204411
     rainer1667
    Participant

    Wow, thank you 🙂 You are a pro :-))))))
    Rainer

    #204514
     Laura
    Moderator

    Thanks you 🙂
    If you like the theme or the support you’ve received please consider leaving us a review on Themeforest!

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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