This topic has 13 replies, 2 voices, and was last updated 9 years by Laura.

  • Author
  • #76387
     igor7137
    Participant

    After updating the theme, the icons are gone for selection. Line icons become crossed out, somehow. And not appears bottom line in the column.

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    #76549
     Laura
    Moderator

    Hello, have you tried deactivating some plugins and testing again? Is your visual composer updated with the theme?
    If is not that, please share admin credentials so i can check it out 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #77585
     igor7137
    Participant

    Where do I get administrator credentials?

    #77821
     Laura
    Moderator

    Hello, your admin credentials are the ones you use to login to your admin dashoboar, if your hosting logs you in automatically, then go to Users > New user and add a new user with the role Admin and share user and password with website link in a private reply 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #78811
     igor7137
    Participant
    This reply has been set as private.
    #78923
     Laura
    Moderator

    Hello, about the icons i can see them, check out your plugin, maybe one was creating a conflict, i deactivated some to test and its working
    For the line, please add this to style.css of child theme

    COPY CODE
    
    .hr-title.hr-full.hr-center {
        padding-top: 30px;
    }
    
    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    Attachments:
    You must be logged in to view attached files.
    #79568
     igor7137
    Participant

    When you want to paste just the icon, it is. And when you want to add an icon to the button, they are not.
    Paste the code, nothing has changed.(

    #79719
     Laura
    Moderator

    Hello, i see… well as i said it may be a plugin, please try with only vc and k elements activated, if it works, then its a plugin, you should activate one by one again to see which one is creating the issue

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #92318
     igor7137
    Participant

    I disabled all plugins, to no avail.

    #92730
     Laura
    Moderator

    Hello, i have tested again and i do see it, added to a button perfectly.
    Are you using the KLEO Button element?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #93458
     igor7137
    Participant

    Yes.
    And what do I do with stripes?

    Attachments:
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    #93957
     Laura
    Moderator

    Hello, i think it may be related to your browser, do you use chrome? Can you test using incognito mode? Let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #94105
     igor7137
    Participant

    Incognito is also such strips.

    #94349
     Laura
    Moderator

    Helo, i see, hmm can you link me to the exact page where the issue appears?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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