Icons crash page

[rcnetwork]

Hi,

In page “Servizi” of my website, when I try to edit the icons from the front page builder, the whole site crash. I can change everything without problems, but I can’t edit the icons. 

Thank you so much

 

Roberto

[Kieran_SQ]

Hi Roberto,

Thanks for bringing this to our attention. I think we need to rule out a potential plugin conflict / outdated theme files

Can you please do the following – clear your cache(s) (Ctrl+F5) after each step – and test again.

– Ensure KLEO is updated to the latest version, 4.4.2, currently your version is 4.3.12

To do this you will need to configure the Envato Market plugin via WP Admin > Envato Market (direct link: https://www.bausocial.it/wp-admin/admin.php?page=envato-market). You can follow the below guide on how to set this up https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin. Once configured please update KLEO to the latest version.

– Disable all caching and minification at the WordPress / server level

– Disable all plugins that did not come bundled with KLEO

Let me know the outcome,

Thanks,

Kieran

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[rcnetwork]

This reply has been set as private.

[Kieran_SQ]

Hi,

I will assign this ticket to a higher level of support for review. They’ll be in touch with you tomorrow or Tuesday to discuss this further.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[rcnetwork]

Thank you so much Kieran,
Bye,
Roberto

[Radu]

Hi,
That issue seems to be related to the geodir plugin also i had found other users reporting the same issue but i don’t have account on their forum to can see the staff replies

https://wpgeodirectory.com/support/topic/database-error-on-mariadb-10-2-6/

https://wpgeodirectory.com/support/topic/database-error-3/

Cheers
R

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What support service includes ? What not ?

[rcnetwork]

Thank you Radu, I will try to resolve from there.

Kind Regards

Roberto

[Radu]

Hi,
Great
Have a nice day
Cheers
R

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What support service includes ? What not ?

[rcnetwork]

I have another issue I don’t know if it’s related to this, but now Images doesn’t not load in blog post……..

[Radu]

Where, in backend when you set the feature image ? in frontend i see it

Screenshot the issue to can see better

Cheers
R

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What support service includes ? What not ?

[rcnetwork]

Hi Radu,
Actually, after your comment, now it works correctly.
I opened a ticket at GeoDirectory yesterday, maybe they are working on it.
Thank you,

Roberto

[Radu]

Great
Cheers
R

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What support service includes ? What not ?

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