This topic has 11 replies, 3 voices, and was last updated 6 years by Radu.

  • Author
  • #214096
     rcnetwork
    Participant

    Hi,

    In page “Servizi” of my website, when I try to edit the icons from the front page builder, the whole site crash. I can change everything without problems, but I can’t edit the icons. 

    Thank you so much

     

    Roberto

    #214097
     Kieran_SQ
    Moderator

    Hi Roberto,

    Thanks for bringing this to our attention. I think we need to rule out a potential plugin conflict / outdated theme files

    Can you please do the following – clear your cache(s) (Ctrl+F5) after each step – and test again.

    – Ensure KLEO is updated to the latest version, 4.4.2, currently your version is 4.3.12

    To do this you will need to configure the Envato Market plugin via WP Admin > Envato Market (direct link: https://www.bausocial.it/wp-admin/admin.php?page=envato-market). You can follow the below guide on how to set this up https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin. Once configured please update KLEO to the latest version.

    – Disable all caching and minification at the WordPress / server level

    – Disable all plugins that did not come bundled with KLEO

    Let me know the outcome,

    Thanks,

    Kieran

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    #214098
     rcnetwork
    Participant
    This reply has been set as private.
    #214099
     Kieran_SQ
    Moderator

    Hi,

    I will assign this ticket to a higher level of support for review. They’ll be in touch with you tomorrow or Tuesday to discuss this further.

    Thank you for your patience,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #214100
     rcnetwork
    Participant

    Thank you so much Kieran,
    Bye,
    Roberto

    #214164
     Radu
    Moderator

    Hi,
    That issue seems to be related to the geodir plugin also i had found other users reporting the same issue but i don’t have account on their forum to can see the staff replies

    https://wpgeodirectory.com/support/topic/database-error-on-mariadb-10-2-6/

    https://wpgeodirectory.com/support/topic/database-error-3/

    Cheers
    R

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    #214198
     rcnetwork
    Participant

    Thank you Radu, I will try to resolve from there.

    Kind Regards

    Roberto

    #214229
     Radu
    Moderator

    Hi,
    Great
    Have a nice day
    Cheers
    R

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    #214258
     rcnetwork
    Participant

    I have another issue I don’t know if it’s related to this, but now Images doesn’t not load in blog post……..

    #214296
     Radu
    Moderator

    Where, in backend when you set the feature image ? in frontend i see it

    Screenshot the issue to can see better

    Cheers
    R

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    #214298
     rcnetwork
    Participant

    Hi Radu,
    Actually, after your comment, now it works correctly.
    I opened a ticket at GeoDirectory yesterday, maybe they are working on it.
    Thank you,

    Roberto

    #214317
     Radu
    Moderator

    Great
    Cheers
    R

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