Icons crash page

[rcnetwork]

Hi,

In page “Servizi” of my website, when I try to edit the icons from the front page builder, the whole site crash. I can change everything without problems, but I can’t edit the icons. 

Thank you so much

 

Roberto

[Kieran_SQ]

Hi Roberto,

Thanks for bringing this to our attention. I think we need to rule out a potential plugin conflict / outdated theme files

Can you please do the following – clear your cache(s) (Ctrl+F5) after each step – and test again.

– Ensure KLEO is updated to the latest version, 4.4.2, currently your version is 4.3.12

To do this you will need to configure the Envato Market plugin via WP Admin > Envato Market (direct link: https://www.bausocial.it/wp-admin/admin.php?page=envato-market). You can follow the below guide on how to set this up https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin. Once configured please update KLEO to the latest version.

– Disable all caching and minification at the WordPress / server level

– Disable all plugins that did not come bundled with KLEO

Let me know the outcome,

Thanks,

Kieran

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[rcnetwork]

Hi Kieran thanks for your help.
I tried to do those step but nothing changed. I took a look at the error log and i see this message:

[25-Nov-2018 13:32:54 UTC] WordPress errore sul database You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘rows FROM wp_geodir_custom_advance_search_fields where post_type= ‘gd_place” at line 1 per la query SELECT count(id) as rows FROM wp_geodir_custom_advance_search_fields where post_type= ‘gd_place’ fatta da require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/kleo/404.php’), get_header, locate_template, load_template, require_once(‘/themes/kleo/header.php’), body_class, get_body_class, apply_filters(‘body_class’), WP_Hook->apply_filters, geodir_advance_search_body_class

Maybe is because of that? I don’t know how to fix this kind of problem. I deactiveted the plugin Custom Advance Search Fields, but nothing changed.

Thank you

[Kieran_SQ]

Hi,

I will assign this ticket to a higher level of support for review. They’ll be in touch with you tomorrow or Tuesday to discuss this further.

Thank you for your patience,

Kieran

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[rcnetwork]

Thank you so much Kieran,
Bye,
Roberto

[Radu]

Hi,
That issue seems to be related to the geodir plugin also i had found other users reporting the same issue but i don’t have account on their forum to can see the staff replies

https://wpgeodirectory.com/support/topic/database-error-on-mariadb-10-2-6/

https://wpgeodirectory.com/support/topic/database-error-3/

Cheers
R

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[rcnetwork]

Thank you Radu, I will try to resolve from there.

Kind Regards

Roberto

[Radu]

Hi,
Great
Have a nice day
Cheers
R

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[rcnetwork]

I have another issue I don’t know if it’s related to this, but now Images doesn’t not load in blog post……..

[Radu]

Where, in backend when you set the feature image ? in frontend i see it

Screenshot the issue to can see better

Cheers
R

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[rcnetwork]

Hi Radu,
Actually, after your comment, now it works correctly.
I opened a ticket at GeoDirectory yesterday, maybe they are working on it.
Thank you,

Roberto

[Radu]

Great
Cheers
R

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